Can I return a product that is defective?

ryau

Absolutely! If you have a product that hasn’t met your satisfaction for any reason within the return period, we will provide you a full refund.

We guarantee your satisfaction on every product we sell in accordance with our return policy. If you are not fully satisfied with your purchase and want to return it, simply bring your undamaged item back to Micro Center with its included accessories, materials, UPC, and packaging within the eligible timeframe and let us help you with a replacement, return or repair if desired. No receipt necessary if you have a Micro Center Insider Account with us.

Return or exchange timeframes

Eligible return or exchange timeframes are from the date of purchase:

15 calendar days

• Camcorders and projectors
• Desktop / Notebook computers
• Digital cameras
• Motherboards
• Processors
• Tablets
• 3D printers, 3D scanners, and CD/DVD duplicators

30 calendar days

• All other products

Products not eligible for return

• Opened software
• Electronic software downloads
• Point of Sale Activation Cards that have a dollar value
• Micro Center Gift Cards (except as required by law)
• Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!
• VR Headsets, Headphones, including Airpods, Earbuds and Over-the-Ear Products (COVID-19 Safety Measure)
• Microphones (COVID-19 Safety Measure)
• All Phones (COVID-19 Safety Measure)
• Face masks and disposable gloves (COVID-19 Safety Measure)

• Smart Watches, Fitness Trackers, and Accessories (COVID-19 Safety Measure)

Refunds

All refunds will be based upon your original payment method or a Micro Center Gift Card

• If a credit card was used as payment, a refund will be issued to that credit card within five business days of the return transaction.
• Check refunds may take up to 14 business days
• We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund on a Micro Center Gift Card.

Other important details

• Micro Center is not responsible for expenses, fees or additional costs incurred as a result of defective or incompatible products
• For shipped merchandise purchased online and shipped, refer to how to return an online purchase item to Micro Center Online

TSAustinM

Hello @KGS, thank you for joining the community! The Thermaltake Level 20 MT ARGB ATX Mid-Tower Computer Case, has a 3yr parts and labor warranty with Thermaltake. Here is a link for the product, https://www.microcenter.com/product/601926/thermaltake-level-20-mt-argb-atx-mid-tower-computer-case---black which if you select warranty and support, you will the information that we provide. If there was no Micro Center protection or replacement plan bought at the time of purchase, then it would be through Thermaltake since it is past the 30 day return policy and we would have to refer to the manufacturer.