Hello @MWithers. I'm sorry to hear about your experience in our store! "First Responders" is defined as Fire Departments, EMT/EMS, and law enforcement (both federal and local).
At this time, I have not been told of any changes to our policy regarding this discount and all stores are participating. I'll check in on this. Should any changes have been made, I'll edit my post with this information.
I'd like to get more information from you about this experience if you don't mind. Please expect an email from me regarding this concern.
That's a bummer. I think they recently changed their policy, or maybe it is dependent on store - A month ago I was able to use the first responder discount as a hospital worker but was denied today at the same store. I was told it only applied to law enforcement, Firefighters, EMT/EMS with exceptions to RNs and something else. I asked about my profession as I do deal with covid patients regularly and was denied.
I am sorry to hear about this. As @LandShark stated above, to our knowledge we have not made any changes to this policy. We will check with our management here at corporate and provide an update regarding this.
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