We do offer diagnostic services for computers in our store. The service starts at $39.99 and once the service technicians have completed the diagnostics, we will let you know the issues that were found with the computer. For more information on our Diagnostic Service, click on the link below:https://www.microcenter.com/product/241714/micro-center-service-computer-repair-diagnostics What if my computer is under warranty?We offer diagnostics on computer brands that we are an Authorized Service Provider for if your unit is still within the manufacturer's warranty period.AcerAppleASUSDellFujitsuHPLenovoMSI (If purchased from Micro Center)PowerSpec, MAINGEAR, WinBookToshiba What if I have a Micro Center Protection Plan on my computer?Not to worry! The diagnostic fee you’d normally pay for is covered in your computer’s protection plan. Do you offer diagnostics on phones or tablets?We do not.Do you offer diagnostics on game consoles?We do not. If you have your Repair Order Number or Service Order Number, you can check the status at: https://service.microcenter.com Your Repair/Service Order Number should be located on the top of your repair check-in form. Your service technician will also reach out to you occasionally with updates on the repair, or if they need any additional information to proceed.