Yes, we do offer diagnostic services for laptop and desktop computers in our store. The service starts at $39.99 and once the service technicians have completed the diagnostics, we will let you know the issues that were found with the computer. For more information on our Diagnostic Service, click on the link below:https://www.microcenter.com/product/241714/micro-center-service-computer-repair-diagnostics What if my computer is under warranty?We offer diagnostics on computer brands that we are an Authorized Service Provider for if your unit is still within the manufacturer's warranty period.AcerAppleASUSDellFujitsu (laptops only)HPLenovoMSI PowerSpec, MAINGEARRazer (laptops only)We are only able to work on Apple desktops and laptops in store. If you have another Apple product (Beats, airpods, ipads ect) and they are covered by one of our in store protection plans or Applecare, we can ship it out to Apple for you. There are certain repairs that we are able to perform on iPhones, for more info on that, please see this article https://community.microcenter.com/kb/articles/13-do-you-service-ipads-iphones-and-airpodsOur stores are not able to do in house repairs on Toshiba, Samsung, Microsoft Surfaces, Cyberpower and Cybertron PC’s. If these are still covered under their manufacturer warranties we can ship these out to the manufacturer or an authorized service provider for you. There are many types of devices we are not able to service including but not limited to, tablets, non-Apple phones, tablets, drones, tv’s, monitors, game consoles, headphones, keyboards, and mice. What if I have a Micro Center Protection Plan on my computer?Not to worry! The diagnostic fee you’d normally pay for is covered in your computer’s protection plan. If you have your Repair Order Number or Service Order Number, you can check the status at: https://www.microcenter.com/site/service/repair-order.aspxYour Repair/Service Order Number should be located in your repair reservation email or on the top of your repair check-in form. Your service technician will also reach out to you occasionally with updates on the repair, or if they need any additional information to proceed. If you have any questions or concerns in regards to what all we can or cannot service, or you are looking for an update on a device you have in for service, feel free to reach out to us via our chat system https://www.microcenter.com/site/content/tech-support.aspx.