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How do I return a product I ordered online? - Micro Center
<main> <article class="userContent"> <h2 data-id="this-article-is-for-orders-that-were-shipped"><strong>This Article is for Orders that were Shipped</strong></h2><p>If you are trying to return an item that was purchased <strong>in-store</strong>, please visit our <a href="https://community.microcenter.com/kb/articles/24-can-i-return-a-product-that-is-defective?rd=1" rel="nofollow noreferrer ugc">Return Policy</a> for more information.</p><p>Products purchased online are subject to our normal <a href="https://community.microcenter.com/kb/articles/24-can-i-return-a-product-that-is-defective" rel="nofollow noreferrer ugc">Return Policy.</a> Your return period begins from the date your package is delivered.</p><h2 data-id="in-store">In-Store</h2><p>All products ordered online can be returned in-person at one of our<a href="https://www.microcenter.com/site/stores/default.aspx" rel="nofollow noreferrer ugc"> 25 retail locations </a>across the United States.</p><p>Exchanges are subject to inventory at the return location. What's available for shipping is not always the same as what's available at your local store.</p><h2 data-id="shipping">Shipping</h2><p>If you need to ship your product back in for a return, we can easily take care of that if you <a href="https://www.microcenter.com/site/customer-support/help-center.aspx" rel="nofollow noreferrer ugc">contact us through live chat</a>. We can set up an RMA (Return Merchandise Authorization) for you to ship your product back to us for a refund.</p><ul><li>Merchandise must be undamaged, with original carton/UPC and all packaging, accessories and materials (for products damaged during shipping, see below)</li><li>Refunds will be credited back to the original form of payment. This includes Visa, MasterCard and Amex<strong> gift cards </strong>or<strong> virtual cards.</strong></li><li><strong>All purchases made in-store must be returned in-store at one of our retail locations.</strong></li></ul><p>Once your RMA has been opened, you will receive a follow-up email with an RMA number, instructions for shipping the product and what address to send the package to. RMAs can take up to two weeks to process; once your RMA has been processed you will receive an email confirmation.</p><h4 data-id="software">Software</h4><ul><li>Software that has been opened/activated is not eligible for return.</li><li>Except for ESET renewals, <strong>all digital downloads are final and are not eligible for return or refund, </strong>even if it has not been activated.</li></ul><h4 data-id="products-damaged-during-shipping">Products damaged during shipping</h4><p>Micro Center ships via FedEx. If your product was damaged during shipping, we will set up a claim with FedEx to pick up the item.</p> </article> </main>
