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How to Utilize HP's Print & Scan Doctor - Micro Center
<main> <article class="userContent"> <p>If you have an HP printer/scanner running in to trouble, HP provides a software known as the HP Print & Scan Doctor, which you can download to your PC to attempt automatic fixes to these problems. </p><p><strong>NOTE: </strong>This software is only designed for HP products, it will not work for other brands/models of printers and scanners.</p><p><br></p><p>Here is how to use this software:</p><p>1. Download the HP Print & Scan Doctor from this page directly on HP's website:</p><p><a href="https://support.hp.com/us-en/topic/printscandoctor" rel="nofollow noreferrer ugc"><strong>https://support.hp.com/us-en/topic/printscandoctor</strong></a></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031946/uploads/23LFW4WSXWNR/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031946/uploads/23LFW4WSXWNR/image.png" alt="image.png"></img></a> </div> </div> <p></p><p><br></p><p>2. Run the HPPSdr.exe file downloaded onto your computer.</p><p> </p><p>3. On the HP Print and Scan Doctor, click on <strong>Start</strong> and choose your HP printer.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031946/uploads/SDPHQXB0H513/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031946/uploads/SDPHQXB0H513/image.png" alt="image.png"></img></a> </div> </div> <p></p><p><br></p><p>If you do not see it listed, ensure the printer is turned on and click <strong>Retry</strong>.</p><p><br></p><p>4. Click on <strong>Fix Printing</strong> or <strong>Fix Scanning</strong> based on your issue and follow the prompts.</p><p> </p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031946/uploads/OI8ZZ18XJI3M/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031946/uploads/OI8ZZ18XJI3M/image.png" alt="image.png"></img></a> </div> </div> <p></p><p><br></p><p>5. Results will show for each step done.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031946/uploads/PJPT1SOYOJSL/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031946/uploads/PJPT1SOYOJSL/image.png" alt="image.png"></img></a> </div> </div> <p></p><p><br></p><p>6. Follow the remaining prompts until it is finished and then if successful, the software will print out a test page, or do a test scan, depending on the prior option selected.</p> </article> </main>
