Here are some of the most commonly received iPad related questions we receive at our Micro Center stores:
Q: How do I connect to a wireless network?
A. Verify the home screen is displayed by touching the physical Home button on the bottom of the device. Once on the home screen, touch the Settings icon to open settings. Along the left column, touch Wi-Fi to open the wireless settings. This will display a list of available networks in range. Touch the name of the network to connect to it. If the network is password protected, enter the password using the on-screen keyboard. Once entered, a checkmark will appear next to the network name signaling that the iPad successfully connected.
Q: How do I download an application from the App Store?
A. Verify the home screen is displayed by touching the physical Home button on the bottom of the device. Once on the home screen, touch the App Store icon. If this is the first time using the App Store, a prompt will appear to enter the Apple ID or to create a new account. Once successfully signed in, browse the App Store for the desired App. Once the app is located, touch on the Price to begin the download (if the application is free, it will list Free instead of the price). An icon will then appear on the home screen with a loading bar. Once completed, touch the applications icon to open it.
Q: How do I close an application?
A. Touching the Home button will return to the home screen; however, the application will still be open in the background. If you wish to completely close the application, you can double tap the physical home button on your device. This will give you a list of all the windows you have open in the background. You can swipe left to right to view them all. To completely close an application simply swipe up the window that appears in this screen. You can press the home button once when you are finished.
Q: How do I uninstall an application?
A. Touch and hold any icon on the home screen until the icon begins to shake. The applications available to be uninstalled will have an x button in the top left corner of the icon. Touch this icon to uninstall the app. Touch delete and the application will be uninstalled.
Q: My iPad is frozen, what do I do?
A. If the device becomes unresponsive to touch or gestures, doing a hard reset will resolve the issue. Simultaneously hold the Wake/Sleep button along the top of the device with the Home button along the bottom of the device. Hold these for about twenty seconds until the device shuts off. Once it is powered down, leave it off for a minute or two. Power the device back on by holding in the Wake/Sleep button until the Apple logo appears. It will then power back up.
Q: Does every iPad come with cell phone capability?
A. No, not every iPad comes with cell phone (cellular) capability. iPads will be marked with either Wi-Fi, or Wi-Fi + Cellular. The Wi-Fi + Cellular option allow you to make phone calls, text, as well as be added to your phone providers mobile data plan.
Q: I’ve forgotten my password, what do I do?
A. If you have forgotten the passcode to sign into your iPad it will require resetting the iPad entirely to reset it. This will remove all data on the iPad. You can take it to your local Apple Store, or follow the instructions at this link: https://support.apple.com/en-us/HT204306
Q: What is find my iPhone?
A. Find My iPhone helps the user locate and protect your iOS and Mac devices if ever lost or stolen. Find My iPhone can help locate your device or your family members’ devices on a map, play a sound on your device to help you find it, use Lost Mode to lock and track your device, remotely erase all of your personal information from the device, and/or protect your device with Activation Lock.
Q: What is the Apple Pencil and can I use it?
A. The Apple Pencil is a stylus that is specifically made for the iPad. It can be used to write, markup, and draw with built-in apps and apps from the App Store. There is currently a 1st generation and 2nd generation of Apple Pencil. For an up to date list of what iPads support which Pencils please visit Apples website here: https://support.apple.com/en-us/HT205236
Q: What is Control Center?
A. Control Center is a menu that allows the user to access useful and frequently used settings quickly, such as brightness, the flashlight, calculator, camera, and many more options. To access the Control Center, swipe up from the bottom of the screen, or on iPads with iOS 12 or later, swipe down from the upper-right corner of the screen. To change options that appear in Control Center, go to Settings, then Control Center, then Customize Controls.
