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New Release+Online Order=Combo Discount?
Just curious, if I order a motherboard for in store pickup a couple days ahead of the launch of the new AMD processors, and then stand in line on launch day to get a processor, can I combo the online purchase with the processor purchase for the $20 discount when I'm checking out?
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Order cancellation
Hi, I made an order last night for an item using standard delivery. I'd like to cancel that order and instead pick up a reservation that I made for the same item in a store, thanks.
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Cancelling my order
I need help cancelling an order. What is the process for cancelling an order?
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Canceling an order
Hello! I ordered a RTX 3070 online this morning thinking they would sell out immediately, but when I went to the store this afternoon I was actually able to get one in person. Now I want to cancel my online order as I won’t need a second 3070. How would I go about doing this? Thanks!
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iPhone battery replacement
Can your Chicago location replace an iPhone battery whilst I wait? I can’t be without my phone for an extended length of time. (It is iPhone 8)
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Do you offer product recommendations?
The best way to get product recommendations is to visit one of our stores and talk to one of our knowledgeable in-store experts or you can stop by our Community site for recommendations from our Community experts! Visit Your Local Micro Center Our sales staff undergo extensive training through our internal Micro Center…
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Rockville, MD - When will it reopen?
I just discovered that its closed for "deep cleaning." Does anyone know when it will re-open?
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Return Policy CPU and Motherboard
I purchased the ASUS ROG Strix X570-E Gaming motherboard and an AMD Ryzen 9 3900x CPU around two months ago. Everything has been working alright... (the cpu has abnormally high temps with an excellent cooling solution) but for the most part it was fine. Up until yesterday. My motherboard no longer recognizes my m.2 drives,…
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Temporarily/Unexpectedly Closed due to Covid, and a Day Wasted
Hey there! I purchased a monitor late last night, expecting to pick it up today. An email was sent this morning that said it was ready to pick up. I jumped in the car, and excitedly drove almost 2 freakin' HOURS to come pick it up, to find out after getting to Chicago, and stopping for a quick break, that your store is all…
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How do I find the status of my reservation?
We communicate via email regarding the status of
your reservation (ready for pickup or not available). Our goal is to notify you
within 18 minutes.
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Do you offer Diagnostics?
We do offer a diagnostics service for computers in our store. This service will start at $39.99 and once the service technicians have completed the diagnostics, we will let you know the issues that were found with the computer. Below is a link with more information on our Diagnostic service:…
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Do I need an appointment for a service or repair?
We offer a walk-in service so an appointment is not required. Our Technicians are available Monday-Saturday from 10am-9pm and Sundays from 11am-6pm. However, if you’d still like to let us know when you plan to arrive you can schedule a service appointment…
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Do you service iPads and iPhones?
iPhones Currently, most of our stores can service iPhones in-store. The locations that service iPhones are: * Westmont, IL * St. Louis Park, MN * Mayfield Heights, OH * Madison Heights, MI * St. David's, PA * Duluth, GA * Paterson, NJ * Fairfax, VA * Tustin, CA * Cambridge, MA * Parkville (Towson), MD * Dallas, TX *…
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How long will it take to get my computer or laptop serviced?
The time taken for computer repair services will vary depending on several factors, including but not limited to: * The nature of the repair * Part availability * How busy the service queue is at your local Micro Center When bringing a system in for repair, you will receive an estimate for how long an initial diagnosis…
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Can you ship products between stores?
Under normal
circumstances we are unable to transfer or ship products between stores. If an
item you are interested is out of stock at your local store, we would recommend
waiting for the item to come back in stock or check if it is available for
shipping. For extenuating circumstances, please speak with a manager…
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What do I do if an item is missing from my purchase?
In-Store * The best option will be to come
back into the store. We can verify
the purchase and work
with you to get the
missing item that is missing. Shipped Order * If the order was shipped, please
remove all packaging to ensure it was not included in the order. When still
unable to locate item, contact us via chat at…
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How do I make a warranty claim?
For any Micro
Center protection plans purchased on a product, or any
Micro Center branded products such as Inland, Winbook or Powerspec, all
warranty claims can be handled directly in your local store. If the product is
under warranty, just bring it in and we will handle it from there. Some TVs are
eligible for on-site…
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Do you price match?
We are able to price match most major retailers and manufacturer websites. Some pre-requisites for price matching include: * Competitor must list the exact same model number and/or UPC number * Competitor must have the item in-stock Competitors with brick-and-mortar locations must also adhere to the following: *…
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How do I contact a manager or store associate?
If you need to
work with a manager or store associate directly, we recommend that you visit your
local store so you can speak with them in person. You may also email them at the email address listed on the business card they provided.
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How do I get a copy of my receipt?
When making a purchase in-store you should be given the option of receiving an email or paper receipt. If you have a Micro Center Insider Account, any purchases made under that account can be viewed in your order history which is tied to the email you provided the Customer Service Representative at checkout. If you do not…
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How do I unlock my account?
If your Micro Insider Account is locked, please click here to reset your password, and then wait for 15 minutes. The account should be unlocked and allow you to sign in again. We’ve included some simple step by step instructions as well. 1. Go to the Account Sign-In Page here 2. Click Forgot Password? Next to the password…
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Are there wait times to enter the store?
Depending on the situation at your local store, you may experience wait-times to enter and shop. In accordance with COVID-19 recommendations, to eliminate crowds, lines and to adhere to social distancing, we are limiting the number of customers in the store at one time. If we have reached our customer limit, you will be…
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Is my reservation ready?
Our goal is to locate the item within 18 minutes and communicate via email. When your reservation is ready, you will receive a Reservation Ready email notifying you. If for some reason the product cannot be reserved, you will receive a cancellation email. Note: All emails come from csrs@microcenterorder.com. Please double…
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What's my order status?
ONLINE SHIPPING ORDERS For online shipping orders, you will receive an initial confirmation email for your order after it is placed. Once the order is processed and shipped, you will receive another email with a tracking number. You can use this tracking number to see the final estimated time of delivery 18 MINUTE IN-STORE…
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Are stores open?
Current store hours are displayed on our website. At the top of microcenter.com, there is a section labeled My Store. Click on Store Info right underneath and you can view the address and current hours for your location. You can also visit our webpage here and click on your local store for more information.…
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Is an item in stock?
Product availability is displayed on our website and is updated every 10 minutes to reflect current inventory for your local store. When you view the product page for an item, current stock should be listed right above the price. If you see 10+ IN STOCK, then there should be sufficient stock prior to your visit. If you see…
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Temporarily Closed For Deep Cleaning?
It says that the Micro Center located in Cambridge, MA is temporarily closed for deep cleaning. Is there a time you will open back up or a day? I’m looking forward to going there to buy my pc parts
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How to cancel an online order
I ordered a router but it won't arrive in time, how do I cancel it?
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What happens to the Protection plan?
What would happen to protection plan if I were to sell my 30 series card to my friend? Would they be able to use it?
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cancel an order
i made a purchase a few days ago but i found out it was more expensive than i realized? where can i cancel this order?
