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Accidental Damage Handling (ADH) Information - Micro Center
<main> <article class="userContent"> <p><strong>What is it? </strong>Coverage that protects against drops and spills from <strong>normal handling</strong>.</p><p><strong>What is covered? </strong>Accidental drops, spills and cracked screens.</p><p><br></p><p><strong><em>Examples:</em></strong></p><ul><li><strong><em>A drink is spilled on the product.</em></strong></li><li><strong><em>The product is dropped during normal use: i.e. the product was dropped while the user was walking with it; the product fell off a desk or the user tripped over the cord and the product fell.</em></strong></li></ul><p><strong> </strong></p><p><strong>What is considered normal versus abuse or neglect?</strong></p><p><strong>Normal handling</strong> is considered to be moving the product from one location to another; using the product while being mobile (if mobile device) and having the product in various locations while ensuring it is being transported or stored as intended, i.e. in a carrying case, setting the product on a solid flat surface in a way that prevents it from falling off, etc.</p><p><strong>Abuse/Neglect </strong>is considered to be using the product in a way that is careless or not intended by the manufacturer, including but not limited to: throwing the product, taking keys off of the keyboard, leaving the product outside in the rain or snow or using a non-waterproof product in a pool or body of water.</p><p><strong> </strong></p><p><strong>What is never covered?</strong></p><p><strong>These situations are never covered by an ADH plan:</strong></p><ul><li><strong>Bodily fluids from any living creature (human or animal)</strong></li><li><strong>Pet damage (such as chewing on a product)</strong></li><li><strong>Bug infestations</strong></li><li><strong>Third party damage (such as airport security)</strong></li><li><strong>Natural disasters or weather damage (such as product left in rain, winds, floods, tornadoes, fires, or hurricanes)</strong></li><li><strong>Shipping damage</strong></li><li><strong>Cosmetic only damage</strong></li></ul><p><strong>Neglect/Abuse:</strong></p><ul><li><strong>Damage caused by the product being thrown</strong></li><li><strong>Damage caused by an object being thrown at the product</strong></li><li><strong>Damage caused by using the product in a manner that was not intended by the manufacturer</strong></li><li><strong>Using a non-waterproof product in a pool or body of water</strong></li><li><strong>Using the product as a drink coaster</strong></li></ul><p><strong>Additional Notes:</strong></p><p><strong>The product is covered by the ADH plan, not the customer.</strong> If damage is caused by a family member or friend under the covered scenario then the ADH damage will be covered under the contract. If a third party caused the damage, then it must be filed with the business that caused the damage.</p><p>Depending on the extent of the damage, the course of action by the store might be a buyout instead of repair (only applies if the damage to the product is actually covered).</p><p>Damage caused by natural disasters and weather is not covered by ADH. This sort of damage should be filed with the customer's homeowners, renters, or auto insurance if applicable.</p><p>Dirt and bug infestations are not covered because the product would have been used in a way that was not intended by the manufacturer.</p> </article> </main>
