What is it? Coverage that protects against drops and spills from normal handling.
What is covered? Accidental drops, spills and cracked screens.
- A drink is spilled on the product.
- The product is dropped during normal use: i.e. the product was dropped while the user was walking with it; the product fell off a desk or the user tripped over the cord and the product fell.
What is considered normal versus abuse or neglect?
Normal handling is considered to be moving the product from one location to another; using the product while being mobile (if mobile device) and having the product in various locations while ensuring it is being transported or stored as intended, i.e. in a carrying case, setting the product on a solid flat surface in a way that prevents it from falling off, etc.
Abuse/Neglect is considered to be using the product in a way that is careless or not intended by the manufacturer, including but not limited to: throwing the product, taking keys off of the keyboard, leaving the product outside in the rain or snow or using a non-waterproof product in a pool or body of water.
What is never covered?
These situations are never covered by an ADH plan:
- Bodily fluids from any living creature (human or animal)
- Pet damage (such as chewing on a product)
- Bug infestations
- Third party damage (such as airport security)
- Natural disasters or weather damage (such as product left in rain, winds, floods, tornadoes, fires, or hurricanes)
- Shipping damage
- Cosmetic only damage
- Damage caused by the product being thrown
- Damage caused by an object being thrown at the product
- Damage caused by using the product in a manner that was not intended by the manufacturer
- Using a non-waterproof product in a pool or body of water
- Using the product as a drink coaster
The product is covered by the ADH plan, not the customer. If damage is caused by a family member or friend under the covered scenario then the ADH damage will be covered under the contract. If a third party caused the damage, then it must be filed with the business that caused the damage.
Depending on the extent of the damage, the course of action by the store might be a buyout instead of repair (only applies if the damage to the product is actually covered).
Damage caused by natural disasters and weather is not covered by ADH. This sort of damage should be filed with the customer's homeowners, renters, or auto insurance if applicable.
Dirt and bug infestations are not covered because the product would have been used in a way that was not intended by the manufacturer.