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Chromecast Troubleshooting Frequently Asked Questions - Micro Center
<main> <article class="userContent"> <p>This article provides some basic and common troubleshooting steps for some of the most commonly asked questions regarding troubleshooting the Google Chromecast.</p><p><br></p><ol><li>If you see a black screen or a no signal screen:<ul><li>Plug in the Chromecast device using the power cord and power adapter that came with the Chromecast device. Use a different outlet to be sure the outlet is working.</li><li>Make sure the LED light is lit up on the side of the Chromecast device.</li><li>Change the TV input to the same HDMI input as the Chromecast device.</li><li>Test the Chromecast device on another TV or in another port on the same TV.</li><li>Reboot the Chromecast device by unplugging it for about a minute and then reconnecting it.</li></ul></li><li>If you get a "Reconnect Me" error:<ul><li>Check your Internet access to see if other devices on your network are working. If not, contact your ISP for further assistance.</li><li>Check to make sure you are using the correct password or access code for your INTERNET.</li><li>Check to make sure the Chromecast device is within 15-20 feet of the wifi router.</li><li>If you have a first-generation device, try using the HDMI extender.</li><li>Reboot or reset the Chromecast device.</li></ul></li><li>If you cannot cast to an Android TV.<ul><li>Check the current version of the Google Cast Receiver<ul><li>From the Android TV home screen, select <strong>Settings</strong> and then <strong>Google Cast</strong>.</li><li>Check the version number.</li></ul></li><li>Get the latest version of the Google Cast Receiver:<ul><li>Sign in to Google Play on your Android TV then</li><li>Select <strong>My apps</strong>, then <strong>Google Cast Receiver</strong>, and then <strong>Update.</strong></li></ul></li></ul></li><li>If you cannot find Chromecast in the Google Home App:<ul><li>Check your Internet connection.<ul><li>Check to make sure the Chromecast device is within 15-20 feet of the Wi-Fi router.</li><li>Verify the color of the LED light. Chromecast should have a white flashing LED light.</li><li>Solid white means Chromecast is ready to cast or is casting.</li><li>Pulsing white means Chromecast needs to be set up.</li><li>Pulsing red or orange means Chromecast is currently updating. It should work after the update.</li><li>Solid Red means there is an error with your device and you may need to reset it.</li></ul></li><li>Make sure the Chromecast is able to see other networks.</li><li>Make sure your computer or mobile device is connected to the same Internet connection as the TV.</li><li>If using an Android device that is powered by Android Marshmallow, make sure <strong>Location Services</strong> is turned <strong>ON</strong>.</li><li>Perform a factory reset.</li><li>Open the <strong>Google Home</strong> app.</li><li>Tap your Chromecast device and then click <strong>Settings</strong>.</li><li>At the top right, tap <strong>More</strong> and then <strong>Reboot</strong>.</li></ul></li><li>If the LED light on Chromecast shows a pulsing red light and a black screen.<ul><li>Perform a reboot on the device and power off your TV.</li><li>Try using your Chromecast on another TV.</li><li>Perform a factory reset on the Chromecast.</li></ul></li></ol><p><br></p> </article> </main>
