Apps obtained through the Microsoft Store in Windows 11 are called apps and provide different options compared to programs installed using a browser. Unlike programs that are just uninstalled or reinstalled, apps have a repair and reset option that can be attempted before reinstalling it.
1. Click on the Windows icon, typically found at the bottom of the screen, then click on Settings.
2. Click on Apps on the left, then click Apps & features on the right,
3. Find the app having issues listed here, click the three dots, and click on Advanced Options,
4. Choose Repair or Reset. Note: you may have to scroll down the right side to find the options.
Repair: This option attempts to repair the app files, this may download a missing file for example. This is the preferred option when an app isn’t working as it doesn’t affect the data in the application.
Reset: This option is used when a repair doesn’t solve the issue, and would remove any data related to the app, requiring it to be set up again (such as an email account in the mail app).
5. Wait for the repair to finish, then see if the app opens.
6. If the app continues to have problems after the repair option, proceed with the reset option by clicking Reset, then confirm this by clicking Reset in the pop-up box that appears on your screen.
Wait for the reset to complete, then try to open up the application you have just reset.
