Bambu Lab has recently issued an important announcement regarding the recall of all Bambu Lab A1 model printers, which you can find more information directly at: This recall does not impact any other model of Bambu Lab printers and is only in regards to the A1 model.
This decision was made by Bambu Lab due to potential safety concerns related to heatbed cable reliability. Your safety is our utmost priority, and we kindly urge you to immediately STOP using your A1 printer awaiting further instructions.
As an authorized reseller closely aligned with Bambu Lab, we are committed to your satisfaction. If you have purchased your printer directly from Bambu Lab or another retailer, we would suggest to reach out to the place of purchase directly as these options listed would be for purchased directly made with us at Micro Center.
Here is our latest updated resolution as of May 17, 2024 while working closely with Bambu Lab to best assist our customers who have purchased the A1 model from Micro Center. Please note if you have signed up for our prior waitlist, you should have received a copy of this email as well already!
Dear Customer,
We would like to update you on the current status of your Bambu Lab A1 Combo Printer. We are working closely with Bambu Lab and we truly appreciate your patience and understanding as we resolve this issue.
Due to Bambu Lab’s compliance concerns, replacing the heatbed is no longer a feasible option. However, we have partnered with Bambu Lab to secure new printers and can offer you an exchange.
Here are the next steps:
To ensure we have an adequate supply, we are reserving a new replacement Bambu Lab A1 Combo printer for you. Inventory will be arriving in all stores by the end of next week. [The week of May 20-24]
We invite you to your local store to return your existing Bambu Lab A1 Combo printer. You can then apply those funds towards a new 3D printer or any other purchase of your choice.
Whether you choose to make a new purchase or simply complete the return, please rest assured that customers who registered for the replacement heatbed, will still receive the promised $120 Micro Center gift card. You can apply your gift card to purchase same day!
Thank you for your understanding and patience. We value your business and are committed to ensuring your satisfaction.
Albert
Micro Center Customer Relations
Your nearest Micro Center store would be glad to further assist you with this process any time during store hours.
FAQ
Q: Do I need to have the original box?
A: The box for this item is not required to proceed with the exchange/return.
Q: Do I need to disassemble the printer before I return it?
A: We do ask that if you are comfortable completing the disassembly to please do so, but it is not required.
Q: How do I get the Gift Card?
A: The gift card will be provided at the time you exchange/return you’re your recalled A1 Combo printer.
Q: Do I need to return the AMS as well with the printer?
A: Yes, we ask that you return all the accessories that came with the printer as you will be provided with a new Bambu Lab A1 combo printer if you opt for an exchange.
Q: Will you contact me when the inventory arrives at the store?
A: There will be no direct contact, however, we have secured inventory for all registered customers and the inventory will be in the store by end of day on Friday May 24th 2024.
Q: There is not any inventory showing on www.microcenter.com, how do I know if the store has inventory.
A: We have secured inventory for all registered customers and the inventory will be in the store by end of day on Friday May 24th, 2024. It will not be displayed on the website as it is reserved for customers impacted by the recall.
