Here are some of the most commonly received home printer / all-in-one printer questions we receive at our Micro Center stores:
Q: Why is a Printer considered an All in One?
A: A printer that can support printing, scanning, and copying is typically considered an All-in-One. Some All-in-ones even can fax.
Q: What is a Small-in-One?
A: These are all-in-one printers that are smaller than the standard AIOs. However, they work the same way.
Q: Do I have to setup every feature?
A: No. Features like fax do not have to be setup unless you plan to use it. If you only want to use the copier, you do not have to use your computer at all.
Q: How do I scan a document?
A: There are two primary ways to scan. One option is to use the scan option from the printer, which may need to be setup. Another option is to use the software on the computer to start the scan.
Q: Do I have to use my Wi-Fi to connect to the printer?
A: No. AIO’s can be connected to the computer directly using a USB cable. You can always use this same USB cable to connect the printer wirelessly.
Q: What can I do if there are missing spots on the page?
A: Most inkjet printers will have a nozzle check pattern; this can show if there is a problem with the black or color ink. If there are missing spots, you can perform a head cleaning.
Q: Why is my laser printer printing faded pages?
A: Laser printers use toner cartridges so you may need to take it out and shake side to side. If that does not work, try replacing the ink.
Q: Do I need my computer for all the features?
A: No. All-in-ones with fax do not use the computer at all and only need a fax line. Copying also can be done at the printer using the display and doesn’t require the computer.
Q: Do I need a router to connect the all-in-one printer?
A: If you have multiple devices that need to print to the device, then it is recommended to connect it to a wireless router. Any device that is on that network can connect to the printer wirelessly.
Q: How does the printer work wirelessly?
A: If the printer supports wireless, it usually has a couple of ways to connect it. One uses WPS, which is a pin or a button on the router. The second method is a manual setup where it asks for your wireless network name and password.
Q: My printer no longer prints from my computer. What can I do?
A: There are a couple of things you can try. First, make sure the printer still connected to the wireless network or that the USB cable is plugged into the computer. Next, you can try reinstalling the software from the manufacturer, which sets back up the printer and reconnects to it.
Q: My printer interface says there is a paper jam. What do I have to do?
A: First, you need to check if any paper is caught in the feeder or inside the printer. All-in-one printers typically have multiple doors to check: one for the paper tray under the scanner, where the ink is installed, and sometimes one located in the back for the rollers. After checking these try restarting the printer.
Q: How do I replace the ink when its low?
A: All-in-one printers will have an option under maintenance that gives an ink replacement option. After choosing that option the printer will then direct you to remove the cartridges and allow you access to them under the scanner unit.
Q: My computer says “Error Printing” when trying to print. Is there a fix?
A: Check the printer display. Ensure the printer is turned on and has no messages displayed. The ready screen typically has copy and scan options to select. If it is clear, you may have to cancel the job and try again.
Q: How do I cancel a print job?
A: If the printer started printing you can use the stop or cancel button on the printer itself. If the computer hasn’t sent the job yet, then you will need to open the print queue and cancel the document. Instructions on this can be found in our article here: