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What is the return policy? - Micro Center
<main> <article class="userContent"> <h3 data-id="we-guarantee-your-satisfaction-on-every-product-we-sell-with-a-free-and-easy-return-and-a-full-refund-and-you-wont-even-need-a-receipt*"><strong>We guarantee your satisfaction on every product we sell with a free and easy return and a full refund – and you won’t even need a receipt</strong>*</h3><p>We want you to be satisfied with your Micro Center purchase! However, if you need help or need to return an item, we’re here for you!</p><p>If an item you have purchased from us is not working as expected within the return period, please visit one of our in-store Expert Technicians for free help, where they can solve your problem or even exchange the item for a product that better suits your needs. In fact, everyone is welcome to visit your closest Knowledge Bar or contact us for a free 10-minute technical consultation. Our doors are always open to assist you in finding solutions no matter where you purchased the item.</p><p>If you need to return or exchange an item, simply bring it back to any Micro Center store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, and 3D scanners which may be returned within 15 days of purchase.</p><p>*In accordance with our return policy, and if you have provided us with valid contact information.</p><p><br></p><h4 data-id="connected-and-wi-fi-devices."><strong>Connected and Wi-Fi devices</strong>.</h4><p>Please make sure that all data has been removed and that the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier and for all carrier charges. </p><h4 data-id="3d-printers">3D Printers</h4><p>Please ensure the 3D Printer you're returning is in like-new condition, repackaged in the original box with all packaging, accessories, and materials.</p><p>-</p><h2 data-id="extended-holiday-return-period!">Extended Holiday Return Period!</h2><ul><li>For all purchases made between 11/03/22 and Christmas, the return policy will be extended until 01/15/23. This also extends the timeframe to add a protection plan until 1/15/23.</li><li>Microsoft has set a strict 15-day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units.</li></ul><h2 data-id="products-not-eligible-for-return">Products not eligible for return</h2><ul><li>Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server, and Microsoft Windows Server clients</li><li>Electronic software downloads</li><li>Point of Sale Activation Cards that have a dollar value</li><li>Micro Center Gift Cards (except as required by law)</li><li>Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!</li><li>VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products </li><li>Microphones and microphone accessories</li><li>All Phones</li><li>Face masks and disposable gloves</li><li>Smart Watches, Fitness Trackers, and Accessories</li></ul><p><br></p><p>If you made a purchase online, please refer to our article here: "<a href="https://community.microcenter.com/kb/articles/31-how-do-i-return-a-product-i-ordered-online" rel="nofollow noreferrer ugc">How do I return a product I ordered online?</a>"</p><h2 data-id="return-or-exchange-time-frames">Return or exchange time frames</h2><p>Eligible return or exchange time frames are from the date of purchase:</p><h3 data-id="15-calendar-days">15 calendar days</h3><ul><li>Projectors</li><li>Desktop / Notebook computers</li><li>Digital cameras</li><li>Motherboards</li><li>Processors</li><li>Tablets</li><li>3D printers / 3D scanners</li></ul><h3 data-id="30-calendar-days">30 calendar days</h3><ul><li>All other products</li></ul><p><br></p><p>You can find the return period for your specific item by visiting the item page on our website. The return period will be found on the right side under <strong>Support Resources</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031942/uploads/PTSDUSL5IP0R/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031942/uploads/PTSDUSL5IP0R/image.png" alt="image.png" height="1250" width="1822" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h2 data-id="refunds">Refunds</h2><h3 data-id="all-refunds-will-be-based-on-your-original-payment-method-or-a-micro-center-gift-card">All refunds will be based on your original payment method or a Micro Center Gift Card</h3><ul><li>If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.</li><li>If a debit card was used as payment, that debit card will need to be present at the time of the return.</li><li>Check refunds may take up to 14 business days</li><li>We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund on a Micro Center Gift Card.</li></ul><h2 data-id="other-important-details">Other important details</h2><ul><li>Micro Center is not responsible for expenses, fees, or additional costs incurred as a result of defective or incompatible products</li></ul><p><br></p> </article> </main>
