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What is the return policy? - Micro Center
<main> <article class="userContent"> <h3 data-id="we-guarantee-your-satisfaction-on-every-product-we-sell-with-a-free-and-easy-return-and-a-full-refund-and-you-wont-even-need-a-receipt*"><strong>We guarantee your satisfaction on every product we sell with a free and easy return and a full refund – and you won’t even need a receipt*</strong></h3><p>We want you to be satisfied with your Micro Center purchase! However, if you need help or need to return an item, we’re here for you!</p><p>If an item you have purchased from us is not working as expected within the return period, please visit one of our in-store Expert Technicians for free help, where they can solve your problem or even exchange the item for a product that better suits your needs. In fact, everyone is welcome to visit our Knowledge Bar for a free 10-minute tech consultation. Our doors are always open to assist you in finding solutions no matter where you purchased the item.</p><p>If you need to return or exchange an item, simply bring it back to any Micro Center store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, and 3D scanners which may be returned within 15 days of purchase.</p><p>*In accordance with our return policy, and if you have provided us with valid contact information.</p><p><br></p><h2 data-id="products-not-eligible-for-return">Products not eligible for return</h2><ul><li>Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server and Microsoft Windows Server clients</li><li>Electronic software downloads</li><li>Point of Sale Activation Cards that have a dollar value</li><li>Micro Center Gift Cards (except as required by law)</li><li>Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!</li><li>VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products (<a href="https://www.microcenter.com/site/customer-support/coronavirus-response.aspx" rel="nofollow noreferrer ugc">COVID-19 Safety Measure</a>)</li><li>Microphones and microphone accessories (<a href="https://www.microcenter.com/site/customer-support/coronavirus-response.aspx" rel="nofollow noreferrer ugc">COVID-19 Safety Measure</a>)</li><li>All Phones </li><li>Face masks and disposable gloves (<a href="https://www.microcenter.com/site/customer-support/coronavirus-response.aspx" rel="nofollow noreferrer ugc">COVID-19 Safety Measure</a>)</li><li>Smart Watches, Fitness Trackers, and Accessories</li></ul><p><br></p><ul><li><strong>Microsoft has imposed a strict 15-day return policy on all Microsoft Surface tablets and laptops. This also applies to unopened units.</strong></li></ul><p><br></p><p>If you made a purchase online, please refer to our article here: "<a href="https://community.microcenter.com/kb/articles/31-how-do-i-return-a-product-i-ordered-online" rel="nofollow noreferrer ugc">How do I return a product I ordered online?</a>"</p><h2 data-id="return-or-exchange-timeframes">Return or exchange timeframes</h2><p>Eligible return or exchange timeframes are from the date of purchase:</p><h3 data-id="15-calendar-days">15 calendar days</h3><ul><li>Projectors</li><li>Desktop / Notebook computers</li><li>Digital cameras</li><li>Motherboards</li><li>Processors</li><li>Tablets</li><li>3D printers / 3D scanners</li></ul><h3 data-id="30-calendar-days">30 calendar days</h3><ul><li>All other products</li></ul><p><br></p><p>You can find the return period for your specific item by visiting the item page on our website. The return period will be found on the right side under <strong>Support Resources</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031942/uploads/PTSDUSL5IP0R/image.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031942/uploads/PTSDUSL5IP0R/image.png" alt="image.png" height="1250" width="1822" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><h2 data-id="refunds">Refunds</h2><h3 data-id="all-refunds-will-be-based-upon-your-original-payment-method-or-a-micro-center-gift-card">All refunds will be based upon your original payment method or a Micro Center Gift Card</h3><ul><li>If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.</li><li>If a debit card was used as payment, that debit card will need to be present at the time of the return.</li><li>Check refunds may take up to 14 business days</li><li>We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund on a Micro Center Gift Card.</li></ul><h2 data-id="other-important-details">Other important details</h2><ul><li>Micro Center is not responsible for expenses, fees, or additional costs incurred as a result of defective or incompatible products</li></ul><p><br></p> </article> </main>
