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What is the return policy? - Micro Center
<main> <article class="userContent"> <h3 data-id="we-guarantee-your-satisfaction-on-every-product-we-sell-with-a-free-and-easy-return-and-a-full-refund-and-you-wont-even-need-a-receipt*"><strong>We guarantee your satisfaction on every product we sell with a free and easy return and a full refund – and you won’t even need a receipt</strong>*</h3><p>We want you to be satisfied with your Micro Center purchase! However, if you need help or need to return an item, we’re here for you!</p><p>If an item you have purchased from us is not working as expected within the return period, please visit one of our in-store Expert Technicians for free help, where they can solve your problem or even exchange the item for a product that better suits your needs. In fact, everyone is welcome to visit your closest Knowledge Bar or contact us for a free 10-minute technical consultation. Our doors are always open to assist you in finding solutions no matter where you purchased the item. It's important to note that items purchased at a Micro Center store must be returned or exchanged at any of our locations. So if you need to make a return or exchange, you can do so at the store that's most convenient for you.</p><p>If you need to return or exchange an item, simply bring it back to any Micro Center store for a full refund or exchange. Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, and 3D scanners which may be returned within 15 days of purchase.</p><p>*In accordance with our return policy, and if you have provided us with valid contact information.</p><p><br></p><h4 data-id="connected-and-wi-fi-devices."><strong>Connected and Wi-Fi devices</strong>.</h4><p>Please make sure that all data has been removed and that the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier and for all carrier charges. </p><h4 data-id="3d-printers">3D Printers</h4><p>Please ensure the 3D Printer you're returning is disassembled and in like-new condition, repackaged in the original box with all packaging, accessories, and materials.</p><p><br></p><div class="js-embed embedResponsive" data-embedjson="{"recordID":12693,"recordType":"discussion","body":"<p>We know returns can be a hassle. That&#039;s why we want to make them as easy as possible for our Micro Center account members! Now, not only do you get an extra 14 days on all returns, you can take care of all the paperwork before you arrive at the store with Micro Center&#039;s Online Return Check-In!<\/p><p>Micro Center&#039;s Return Check-In takes care of all the fuss with only a few quick questions you can answer from anywhere. Take care of your return the night before on the couch or as you&#039;re walking through our front doors. Then, simply hand our associate your return, show them your Return QR code, and you&#039;re done!<\/p><p>Here&#039;s how it works:<\/p><h2>How To Use Micro Center&#039;s Online Return Check-In<\/h2><h4>To start your return, sign in to your Micro Center account, then navigate to your Orders tab, highlighted in a red box below:<\/h4><p><a href=\"https:\/\/us.v-cdn.net\/6031942\/uploads\/A24FVSWD61UP\/image.png\" rel=\"nofollow noreferrer ugc\">https:\/\/us.v-cdn.net\/6031942\/uploads\/A24FVSWD61UP\/image.png<\/a><\/p><h4>From there, select the product you would like to return and click the blue <strong><em>RETURN<\/em><\/strong> button. Please note that if it is outside of the indicated Return By date, you will not be able to complete the Online Return Check-In process.<\/h4><p><a href=\"https:\/\/us.v-cdn.net\/6031942\/uploads\/O5XFCHZ2WHIE\/return-1.png\" rel=\"nofollow noreferrer ugc\">https:\/\/us.v-cdn.net\/6031942\/uploads\/O5XFCHZ2WHIE\/return-1.png<\/a><\/p><h4>Once you have selected your item for returning, our Return Check-In will ask you two to four short and easy questions:<\/h4><ol><li>How many of this item are you returning?<\/li><li>Have you opened this item?<\/li><li>If you have opened this item, why are you returning it?<\/li><li>If you select &quot;Defective&quot; or &quot;Damaged Merchandise&quot; for question 3, you&#039;ll be asked to briefly explain what is wrong with the product.<\/li><\/ol><p>For question 3, your options include:<\/p><ul><li><strong>Defective<\/strong> - this option is for products that did not work as intended when used. Please let us know what element of the product was defective, such as &quot;USB port not connecting&quot;<\/li><li><strong>Did Not Perform as Expected <\/strong> - this option is for products that work pefectly but not for your needs.<\/li><li><strong>Wrong Item <\/strong> - this option is for products that work perfectly but aren&#039;t the product you intended to pick up<\/li><li><strong>Damaged Merchandise<\/strong> - this option is for products that were physically broken when you recieved them. Please let us know what element of the product was damaged, such as &quot;cracked LCD screen&quot;<\/li><\/ul><p>Once you have answere all questions, click the blue <em>CONTINUE <\/em>button.<\/p><p><a href=\"https:\/\/us.v-cdn.net\/6031942\/uploads\/TM2C03WNA0B5\/image.png\" rel=\"nofollow noreferrer ugc\">https:\/\/us.v-cdn.net\/6031942\/uploads\/TM2C03WNA0B5\/image.png<\/a><\/p><h4>This step is just to ensure that your return is accurate. Please review your information and verify that it is as accurate as possible. Once you&#039;ve ensured everything is accurate, click the blue <em>SUBMIT<\/em> button.<\/h4><p><a href=\"https:\/\/us.v-cdn.net\/6031942\/uploads\/FYCL08GZDM0D\/image.png\" rel=\"nofollow noreferrer ugc\">https:\/\/us.v-cdn.net\/6031942\/uploads\/FYCL08GZDM0D\/image.png<\/a><\/p><h4>That&#039;s it! Our Return Check-In will generate a QR code for you to present to the associate at the store when you make your return. Bring your merchandise to your local store and head to the returns counter to complete your return!<\/h4><p><strong><em>Be sure to bring your original method of payment to complete your return<\/em><\/strong><\/p><p><a href=\"https:\/\/us.v-cdn.net\/6031942\/uploads\/0X2M6CZ73NDK\/return-2.png\" rel=\"nofollow noreferrer ugc\">https:\/\/us.v-cdn.net\/6031942\/uploads\/0X2M6CZ73NDK\/return-2.png<\/a><\/p><h3>Two quick reminders:<\/h3><ul><li>Ensure all cords, cables, and parts are included with your return. If pieces are missing, we may not be able to complete your return.<\/li><li>Bring the original method of payment to the store.<\/li><\/ul><h3><\/h3><h3>Our goal is to make every trip to Micro Center fun and easy. We hope that our online Return Check-In will help make even the return trips a little bit smoother. And don&#039;t worry, if you prefer to simply walk into Micro Center with your return, you absolutely can - no Check-In needed!<\/h3>","bodyRaw":"[{\"insert\":\"We know returns can be a hassle. That's why we want to make them as easy as possible for our Micro Center account members! Now, not only do you get an extra 14 days on all returns, you can take care of all the paperwork before you arrive at the store with Micro Center's Online Return Check-In!\\nMicro Center's Return Check-In takes care of all the fuss with only a few quick questions you can answer from anywhere. Take care of your return the night before on the couch or as you're walking through our front doors. Then, simply hand our associate your return, show them your Return QR code, and you're done!\\nHere's how it works:\\nHow To Use Micro Center's Online Return Check-In\"},{\"attributes\":{\"header\":{\"level\":2,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"To start your return, sign in to your Micro Center account, then navigate to your Orders tab, highlighted in a red box below:\"},{\"attributes\":{\"header\":{\"level\":4,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/A24FVSWD61UP\\\/image.png\",\"attributes\":{\"link\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/A24FVSWD61UP\\\/image.png\"}},{\"insert\":\"\\n\"},{\"insert\":\"From there, select the product you would like to return and click the blue \"},{\"attributes\":{\"italic\":true,\"bold\":true},\"insert\":\"RETURN\"},{\"insert\":\" button. Please note that if it is outside of the indicated Return By date, you will not be able to complete the Online Return Check-In process.\"},{\"attributes\":{\"header\":{\"level\":4,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/O5XFCHZ2WHIE\\\/return-1.png\",\"attributes\":{\"link\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/O5XFCHZ2WHIE\\\/return-1.png\"}},{\"insert\":\"\\n\"},{\"insert\":\"Once you have selected your item for returning, our Return Check-In will ask you two to four short and easy questions:\"},{\"attributes\":{\"header\":{\"level\":4,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"How many of this item are you returning?\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"Have you opened this item?\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"If you have opened this item, why are you returning it?\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"If you select \\\"Defective\\\" or \\\"Damaged Merchandise\\\" for question 3, you'll be asked to briefly explain what is wrong with the product.\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"ordered\"}},\"insert\":\"\\n\"},{\"insert\":\"For question 3, your options include:\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"Defective\"},{\"insert\":\" - this option is for products that did not work as intended when used. Please let us know what element of the product was defective, such as \\\"USB port not connecting\\\"\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"Did Not Perform as Expected \"},{\"insert\":\" - this option is for products that work pefectly but not for your needs.\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"Wrong Item \"},{\"insert\":\" - this option is for products that work perfectly but aren't the product you intended to pick up\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"bold\":true},\"insert\":\"Damaged Merchandise\"},{\"insert\":\" - this option is for products that were physically broken when you recieved them. Please let us know what element of the product was damaged, such as \\\"cracked LCD screen\\\"\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"insert\":\"Once you have answere all questions, click the blue \"},{\"attributes\":{\"italic\":true},\"insert\":\"CONTINUE \"},{\"insert\":\"button.\\n\"},{\"insert\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/TM2C03WNA0B5\\\/image.png\",\"attributes\":{\"link\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/TM2C03WNA0B5\\\/image.png\"}},{\"insert\":\"\\n\"},{\"insert\":\"This step is just to ensure that your return is accurate. Please review your information and verify that it is as accurate as possible. Once you've ensured everything is accurate, click the blue \"},{\"attributes\":{\"italic\":true},\"insert\":\"SUBMIT\"},{\"insert\":\" button.\"},{\"attributes\":{\"header\":{\"level\":4,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/FYCL08GZDM0D\\\/image.png\",\"attributes\":{\"link\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/FYCL08GZDM0D\\\/image.png\"}},{\"insert\":\"\\n\"},{\"insert\":\"That's it! Our Return Check-In will generate a QR code for you to present to the associate at the store when you make your return. Bring your merchandise to your local store and head to the returns counter to complete your return!\"},{\"attributes\":{\"header\":{\"level\":4,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"attributes\":{\"italic\":true,\"bold\":true},\"insert\":\"Be sure to bring your original method of payment to complete your return\"},{\"insert\":\"\\n\"},{\"insert\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/0X2M6CZ73NDK\\\/return-2.png\",\"attributes\":{\"link\":\"https:\\\/\\\/us.v-cdn.net\\\/6031942\\\/uploads\\\/0X2M6CZ73NDK\\\/return-2.png\"}},{\"insert\":\"\\n\"},{\"insert\":\"Two quick reminders:\"},{\"attributes\":{\"header\":{\"level\":3,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"Ensure all cords, cables, and parts are included with your return. If pieces are missing, we may not be able to complete your return.\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"insert\":\"Bring the original method of payment to the store.\"},{\"attributes\":{\"list\":{\"depth\":0,\"type\":\"bullet\"}},\"insert\":\"\\n\"},{\"attributes\":{\"header\":{\"level\":3,\"ref\":\"\"}},\"insert\":\"\\n\"},{\"insert\":\"Our goal is to make every trip to Micro Center fun and easy. We hope that our online Return Check-In will help make even the return trips a little bit smoother. And don't worry, if you prefer to simply walk into Micro Center with your return, you absolutely can - no Check-In needed!\"},{\"attributes\":{\"header\":{\"level\":3,\"ref\":\"\"}},\"insert\":\"\\n\"}]","format":"rich","dateInserted":"2023-01-30T19:20:47+00:00","insertUser":{"userID":12485,"name":"MicroCenterOfficial","url":"https:\/\/community.microcenter.com\/profile\/MicroCenterOfficial","photoUrl":"https:\/\/us.v-cdn.net\/6031942\/uploads\/userpics\/OGU72WTOCBYZ\/n8NRBTG3M1FE0.png","dateLastActive":"2023-03-02T21:06:13+00:00","banned":0,"punished":0,"private":false,"label":"admin"},"displayOptions":{"showUserLabel":false,"showCompactUserInfo":true,"showDiscussionLink":true,"showPostLink":true,"showCategoryLink":false,"renderFullContent":false,"expandByDefault":false},"url":"https:\/\/community.microcenter.com\/discussion\/12693\/accelerate-your-returns-with-micro-centers-online-return-check-in","embedType":"quote","name":"Accelerate Your Returns with Micro Center's Online Return Check-In!"}"> <a href="https://community.microcenter.com/discussion/12693/accelerate-your-returns-with-micro-centers-online-return-check-in"> https://community.microcenter.com/discussion/12693/accelerate-your-returns-with-micro-centers-online-return-check-in </a> </div> <p><a href="https://community.microcenter.com/discussion/12693/accelerate-your-returns-with-micro-centers-online-return-check-in" rel="nofollow noreferrer ugc">https://community.microcenter.com/discussion/12693/accelerate-your-returns-with-micro-centers-online-return-check-in</a></p><h2></h2><h2 data-id="products-not-eligible-for-return">Products not eligible for return</h2><ul><li>Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server, and Microsoft Windows Server clients</li><li>Electronic software downloads</li><li>Point of Sale Activation Cards that have a dollar value</li><li>Micro Center Gift Cards (except as required by law)</li><li>Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!</li><li>VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products </li><li>Microphones and microphone accessories</li><li>All Phones</li><li>Face masks and disposable gloves</li><li>Smart Watches, Fitness Trackers, and Accessories</li></ul><p><br></p><p>If you made a purchase online, please refer to our article here: "<a href="https://community.microcenter.com/kb/articles/31-how-do-i-return-a-product-i-ordered-online" rel="nofollow noreferrer ugc">How do I return a product I ordered online?</a>"</p><h2 data-id="return-or-exchange-time-frames">Return or exchange time frames</h2><p>Eligible return or exchange time frames are from the date of purchase:</p><h3 data-id="15-calendar-days">15 calendar days</h3><ul><li>Projectors</li><li>Desktop / Notebook computers</li><li>Digital cameras</li><li>Motherboards</li><li>Processors</li><li>Tablets</li><li>3D printers / 3D scanners</li></ul><h3 data-id="30-calendar-days">30 calendar days</h3><ul><li>All other products</li></ul><p><br></p><p>You can find the return period for your specific item by visiting the item page on our website. The return period will be found on the right side under <strong>Support Resources</strong>.</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6031942/uploads/WGVXDVLSBBB9/firefox-swwuw3cexb.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6031942/uploads/WGVXDVLSBBB9/firefox-swwuw3cexb.png" alt="firefox_SwwuW3CExB.png" height="880" width="993" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h2 data-id="refunds">Refunds</h2><h3 data-id="all-refunds-will-be-based-on-your-original-payment-method-or-a-micro-center-gift-card">All refunds will be based on your original payment method or a Micro Center Gift Card</h3><ul><li>If a credit card was used as payment, the credit card must be present at the time of return. Credit card refunds may take up to 5 business days to process the refund.</li><li>If a debit card was used as payment, that debit card will need to be present at the time of the return.</li><li>Check refunds may take up to 14 business days</li><li>We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund on a Micro Center Gift Card.</li></ul><h2 data-id="other-important-details">Other important details</h2><ul><li>Micro Center is not responsible for expenses, fees, or additional costs incurred as a result of defective or incompatible products</li></ul> </article> </main>
