Having problems getting connected to the internet with your Windows 10 PC? Our network troubleshooting series of articles may be able to help and get you back to your favorite websites in no time.
The first thing to check with any internet outage is to reboot your router/modem to make sure they aren't the issue. A simple reboot could fix the problem within a few minutes. If you are using Ethernet make sure your wire is securely in the back of your computer and router/modem. You can also try another Ethernet port on the back of your router/modem.
If you are trying to use Wi-Fi and you are getting an invalid password message, remember that wireless passwords are case sensitive. You can typically find the router/modem's default and network name (typically referred to as an SSID) on the router as well. If the password is still incorrect and you are not sure what it is, you would want to contact your Internet Service Provider (ISP) for assistance with the Wi-Fi password.
If you are experiencing troubles getting connected online, please check out our other network related articles on this at:
One way to possibly restore connectivity to your Windows 10 PC is just a simple reset command via command prompt and can get you back to visiting your favorite websites with just a few simple steps.
Here is how to do a Winsock reset in Windows 10:
1. Right click on the Start button, typically found at the lower left corner of the screen, then click on the Search option
2. In the search bar, type in cmd. From the list of results, right click on the Command Prompt option and select Run as Administrator. If prompted, press Yes on the User Account Prompt for the program to be able to make changes to your computer.
NOTE: This command has to be run in administrative command prompt. If command prompt is not open as an admin, please close and re-open the window. The window will state "Administrator: Command Prompt" in the title bar.
3. Type “netsh winsock reset” into the Command Prompt window. Press Enter on your keyboard to run the command.
4. A message will appear in the command prompt window stating to restart the computer to complete the reset. We recommend giving your system a Power Cycle. If on desktop, please follow <LINK> (This should link to the power cycle article once posted in KB)
If you are on a laptop, please hold down the power button for about 20 seconds.
5. Once restarted, the computer may need to be reconnected via Wi-Fi with the network password if the PC typically connects via wireless.
If you are still experiencing issues, please check out the other articles we have regarding network issues which can be found at the top of this article.
