358424/ POWERSPEC G439 127KF/32/1/3070TI/P

Scooty_Puff_Jr
Scooty_Puff_Jr ✭
in Prebuilt PCs and Laptops

I bought this PC back in October, and it was alright until about a month ago. It keeps freezing up and restarting. Here is a picture of what happens. The sound makes a brrrrrrrrrrrrrrrrrrrrr noise and it restarts. I tried updating all my drivers and ran a memory check and it came back ok. I paid about 2k for this machine, and its broke. I built a PC in 2016 on my own and it ran better than this with no issues. Why is my new computer broken?

PXL_20230125_223618698.jpg


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  • Lambdaben
    Lambdaben ✭✭✭
    100 Comments Second Anniversary 25 Likes 5 Answers
    edited January 2023

    Powerspec units offer a 1 year warranty that our tech department should be to diagnose and can be fix fairly quickly. I know its an inconvenience, but getting a diagnostic would be the fastest way to get it fixed.

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  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    Sixth Anniversary 2500 Comments 100 Answers 250 Likes

    @Scooty_Puff_Jr

    Lambdaben is correct, the system has a 1 year warranty. Looks like heavy artifacting, GPU is crashing, the 'brrrrrr' is an audio stutter before the system reboots. You can't see the BSOD because of the artifacting, but you should be able to see the bugcheck in event viewer. You can use MSI Kombustor or Furmark to replicate and confirm. Most likely this is going to be a service appointment to replace the GPU.

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