M.2 drive/boot drive disappears/needs reseating
So this is the second time now that I've experienced this. I come home and turn the computer on and rather than waking from sleep, it restarts into bios and I realized the boot drive can't be found. It is fixed once I take the drive out and put back in but this shouldn't be. I could try moving the boot drive to a different slot but the stock heat sink for the drive only fits in that spot. Any ideas?
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Would a discharge fix it as well? Just unplugging power for a minute then plugging it back in and turning it on? What model is it?
Edit: I see our previous conversation on the G443. Please confirm, I have a new qualified BIOS for this board I'll upload tomorrow. It's based on 7D25vAE.
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I will try that if it happens again. Yes, i was also the one with the blue screen issues which haven't happened since updating to the MSI's stock upgraded BIOS but i can try the one you post. Where would I find it?
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I can post it here, but if you're already on the BIOS it doesn't matter. What we change is defaults. Secure boot to maximum security. Resume on USB enabled under Wake-Up Events. Under H/W monitor, change the header the fan controller is on to PWM.
Edit: One other factor. When you flash our custom BIOS, we're the manufacturer. We handle what driver updates are made available for the board on Windows Update rather than MSI.
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- Enter the BIOS.
- Press Control + Alt + T
- Flash as you normally would with M-Flash.
Note: This is only for G441/G443. Do not flash this on any other model or retail MSI boards.
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Ok thank you. I guess I'll keep this BIOS then and I'll just see if either the blue screen or the M.2 issue happens again.
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Ok so I had the issue where the boot drive was missing again and I turned off the PSU and unplugged then plugged it in and started the computer like like you said and that did work. Why would something like that occur and is it something I can fix?
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Just doesn't detect the drive until you discharge the board. Not sure, but I just built three new models with this exact board on the AMF BIOS I linked and did not encounter the issue, nor could I replicate it. Though consider you had the BSOD's and now you're encountering this there's definitely something going on. Could be a drive issue as well. Bad drives cause different symptoms when they're operating on the PCIe rather than the SATA bus.
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I'll look up your build tomorrow and see if I can replicate anything. Is your SSD a WD SN550 or 570?
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Thank you, I would appreciate that a lot. I have the SN570. I also have not had the BSOD since updating the BIOS, whether or not those two things are related I guess I can't tell yet but so far so good.
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Could you install WD Dashboard and see if their are any available firmware updates for the drive?
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Did that, no updates. I also flashed the BIOS you posted just an FYI.
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Are you comfortable moving the NVMe drive to a different M.2 slot? I'd like to see if it happens in other slots.
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Yea I could do that, the only issue with that is the heat sink provided will only fit in that slot. Is it ok to run that drive without one?
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Yes, the heatsink is not required for the drive.
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Ok, I'll switch it out tomorrow or the next day and keep you updated.
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So I haven't switched yet since I wanted to see if it happened on your BIOS but I just started my computer from sleep and bluetooth, wifi and my ethernet were dead and I had to disable/enable to get them working again.
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Disable in Device Manager or the BIOS? Were they throwing an error or just gone entirely? Or just weren't functional?
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Not in BIOS, ethernet I disabled in network settings and bluetooth I disabled and re-enabled. I guess I don't know if Wifi wasn't working as I don't have that set up or antennas connected. No errors, they were visible but wouldn't connect and the ethernet wouldn't see the network. The computer took a bit longer to wake from sleep than normal when this occurred also.
Edit: There were errors that showed up in the Event viewer for all three devices, bluetooth, wifi and ethernet.
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You're having a lot of odd issues on that board that I can't replicate on the original BIOS or the new BIOS. I have three setup right now running on the new BIOS with none of these issues. Board seems to be the common component in all of your issues.
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So do you suggest I bring it in to the store? Is there even a way for them to test in a timely manner if I bring it in?
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You certainly can bring it in. As for the diagnostic time frame, you've got a lot of odd issues that seem difficult to replicate at times. Biggest thing would be isolating the sleep issue down to the drive/board.
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Hm, ok..I guess I'll keep it for now and see what happens. So far I haven't had a BSOD since updating the BIOS the first time and I haven't had the drive disappearing since updating to your BIOS. If I do I'll switch the drive to another slot and wait again I guess. Thanks for the help thus far.
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Understood. Something I would look to have addressed under the warranty eventually. We just need something obvious to diagnose as a board failure, so that we can get that through service. As it stands, it's fairly likely they won't be able to replicate any issues. If you do take it later on and they're not able to diagnose a failure, let me know.
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Hey, just wanted to put out a little update. I haven't had any issues since updating the bios using your file. Is it possible that the issues were all BIOS/driver related?
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It's possible, but unusual considering we haven't had any other similar issues reported. Could be something that the BIOS flash reset with how the drive was enumerated on startup.
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