LENOVO support garbage- stop codes advice and support needed.


this laptop has undergone 4 tech visits by lenovo - screen, motherboard, software, new hard drive


I need some advice on next steps for stop codes.

giving up on lenovo service


I can google - I get the below. This is only happening when I try to play games. graphics-heavy games.

I have deleted and reinstalled and updated Nvidia and windows graphics drivers.

No dice. Same problem. Even got a new code to mix it up.


Zoom works, basic online games such as Catan etc work. the internet works. I can watch HBO and all that. Games - breaks it.

Lenovo - have been rubbish - it's under warranty.

The computer's built in processes identify a memory issue - windows finds no problem with the hardware.

Help much appreciated.


Reasons for Video_Dxgkrnl_Fatal_Error

After a lot of research and reviews upon the error, we have collected some important reasons for the occurrence of the “Video_Dxgkrnl_Fatal_Error” in Windows 10.

  • Violation/Issues in DirectX graphics kernel subsystem
  • Outdated BIOS
  • Corrupted system files
  • Corrupted/outdated graphics driver
  • 3rd party application interference
  • Damaged hardware
  • Errors while upgrading from lower Windows versions to Windows 10


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