how do i stop my computer hard crashing from vr?

nial

over the past couple of months something changed about my computer and now it likes to crash a lot under lots of stress when it used to not do so, i do not know what caused it to happen, and i have no idea how to fix it. it seems to crash under heavy stress from the game but back then my computer was under heavy stress and it could handle it.

Ian

Greetings. What parts do you have in your PC? What is occurring when it crashes? Any blue screens / errors?

nial

its a g706, when my computer crashes my vr is frozen on the last frame, my computer fans go extremely loud and my computer is just a black screen. the fans keep going loud for over a minute until they stop and i have to boot my pc again. no errors pop up before hand

Ian

Please try a clean install of your video card drivers and see if that helps.

Here is a step by step guide on how to do this: https://community.microcenter.com/kb/articles/133-how-to-clean-install-video-card-drivers-in-windows-10 

nial

i had done this process already, whilst it helped, crashes are possible still

Ian

Are you receiving any blue screens? If so run Bluescreenview on your PC and post a screenshot / post the description: https://www.nirsoft.net/utils/bluescreenview-x64.zip

nial

its not a bluescreen, it simply turns the screen black and my fans go loud.

Ian

Does this occur with any non-VR games? Is it with every game that you try?

nial

yeah, it occured once when i had doom eternal at max settings and tried to stream on discord

Ian

You may want to look into a reset of Windows 10 to rule out it being a software issue:

https://community.microcenter.com/kb/articles/64-how-to-reset-refresh-windows-10

All user data and information will be removed and all programs will be removed so you will want to ensure you have everything backed up that you aren't willing to lose.

nial

i had already reset my windows 10, it has to be a hardware problem

Ian

https://community.microcenter.com/discussion/comment/38162#Comment_38162

From the details you’ve shared; I recommend creating an appointment with our service department using the included link. https://bit.ly/30QKrnB

Our certified technicians can diagnose the issue and provide the best path to a resolution.

Please select your local store and category of the device issue and add a brief description.

Select an available appointment time that best serves you and fill in your contact info.

If you have any questions, I’m happy to help!