Custom Build Ram Issue

Littlebear

I used MicroCenter's custom build pc to help with building a pc. I purchased 2 of G.Skill 32GB 2x16 D4 3600 (Total of 64 GB ram) to be installed, but after checking the system information in Window, under Installed Physical Memory (RAM) only 48 GB showed up. I need help with fixing this issue.

Thanks.

PowerSpec_MikeW

@Littlebear

We apologize for the trouble. First I'd check the system physically and verify all four sticks are installed. If so, check the BIOS (Del) on startup. It'll show you generally on the first easy page which modules are detected. I'd reseat the module that isn't.

Littlebear

Hi, 

I opened the case, and the ram sticks were installed behind the fans. Both sides of the case can be opened, but on the side where the sticks are on, I couldn't get it to open. Do I need to uninstall the fans to reach the ram sticks? I don't know much about pc installation.

I took a photo of the BIOS, is there anything that I should look for and change on the setting?

Thanks

Littlebear

Ok, the ram wasn't installed properly by the MicroCenter Tech. The last ram stick wasn't lighting up and not read by the PC. I removed the detachable fan on the cooler but still couldn't reach that last ram stick. The tech said they would check everything to make sure the custom build PC functions perfectly, I guess that's not the case.

PowerSpec_MikeW

@Littlebear

Confirmed on the easy mode tab that A1 is the culprit? Either it's not seated or it's a faulty stick. Looks like a Noctua DH-15. Best air cooler available, but it's going to be difficult to reach without removing the cooler. Since this was built by service, you can bring it for assistance with this. We apologize for the inconvenience.

Littlebear

Yes, it's a Noctua DH-15. Gosh, it's so frustrating because it's a 2-hour drive...UGH.

but Thank you for your reply.