I have a water pump based cooling system, I bought from you all refurbished, the pc overheats

Ricpayne77

I have a water pump based cooling system, I bought from you all refurbished, the pc overheats and shuts down almost immediately, the pump fan shows rotating, but isnt cooling cpu (AMD Ryzen).

how can I determine if the cooling unit (radiator) still has cooling fluid in it), and if not is it possible to refill the coolant in the radiator and continue to use the cooler?

I dont believe the unit came with any type of warranty as it was clearly labelled refurbished, but I would love to get my Ryzen back up and in action!!

Thanks, in advance!!

Ian

Greetings.

From the details you’ve shared; I recommend creating an appointment with our service department using the included link. https://bit.ly/30QKrnB

Our certified technicians can diagnose the issue and provide the best path to a resolution.

Please select your local store and category of the device issue and add a brief description.

Select an available appointment time that best serves you and fill in your contact info.