Hello, I cannot activate my ESET Software.

About 2 weeks ago I bought a Powerspec G511 from the MC location in Cambridge. After inputting my serial number (G51101122150040) and attempting to activate my ESET license, it says that my activation key could not be found in the ESET system. I have tried to remedy the problem multiple times using the ESET support but nothing has been able to fix my problem. (this question was classified as PowerSpec because for some reason I could not select ESET.)

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