Raspberry Pi4 bought at Houston store is dead - replacement process under warranty?

jnemeck

It was bought in the Houston store in August 2021.

It died a couple of weeks ago.

What is the replacement process under the manufacturer's warranty?

I've contact the Raspberry people directly, and they (and other suppliers) say this is YOUR responsibility.

So how do I go about getting this thing replaced?

I do have the receipt, attached.

Ian

Greetings. The warranty would be handled directly at our stores, no appointment needed. I removed the receipt from your post as it contains personal information and we do not want to keep that information on a public forum.

jnemeck

Okay.

Your Houston store is over an hour each way from me.

I sincerely HOPE that I do NOT waste a trip.

Your local staff have caused me a wasted trip in the past on various things.

Ian

https://community.microcenter.com/discussion/comment/39850#Comment_39850

Yes, this would be handled at the store. Unforunately stock of Pi's has been quite limited so they may not have a replacement available, but stock would vary by your local store.

jnemeck

And so, what happens if there's no replacement on-hand at that time?

Ian

https://community.microcenter.com/discussion/comment/39853#Comment_39853

This would be a great question for the store directly about their exact available processes. I will send you an email so we can send your contact details and questions to the store directly.

jnemeck

Okay.

I won't be able to go to the store until at least Monday.

Ian

https://community.microcenter.com/discussion/comment/39864#Comment_39864

Thank you. I have passed over your information.

jnemeck

And so HOW LONG is this process going to take?

Been a week, have heard NOTHING.

Ian

https://community.microcenter.com/discussion/comment/40018#Comment_40018

Unforunately I do not have an exact estimate as our Community staff is not located in a store, they do try to reach out to contact requests as soon as possible, I went ahead and escalated over your questions to store management again.

jnemeck

I will give it a couple more days, then I am going to raise hell about it.

jnemeck

I need a case number or RMA number.

I have waited LONG ENOUGH, and MC is now intentionally delaying me.

jnemeck

So, you're just going to leave this unanswered and un-dealt with?

Local managers are assholes.

They're not going to DO anything.

What do I do now?

Ian

https://community.microcenter.com/discussion/comment/40457#Comment_40457

Greetings, looking into this I see you have been in contact with our customer relations team via social media on Tuesday and they did not get a reply back from you after responding. We would advise to work with them directly at this time as they will be able to best further assist you with a store issue.