$600 Return not being processed

damselINdistress

I have tried calling, texting, chatting, emailing, now using this feature to see if I can get someone to answer me. I returned a printer I bought a couple of weeks ago, via FEDEX overnight because I bought it in person but am in El Paso Texas. The printer was received on Friday by the returns department , February 11 at 2 PM. Fedex# 776015599175

I haven't received a refund and the attempts I have made have not resulted in any returned phone call, return text, I only got an email asking me to rate the chat service. Every time I call, I am on hold for over 20 minutes and then it leads no where. Now after hearing for the 9th time to "you do not have to stay on hold simply go to community.microcenter.com and ask our community for help." So I am doing that.

Will I get a confirmation that I will get a refund? Will I get a refund? Do I need to fly to Denver to talk to someone?

Ian

Greetings. It appears the store started working on your return yesterday based on the call I see here and contact request that was sent to the store.

Refunds take 5-7 business days to process back to you dependent on card/bank used.

damselINdistress

It was AMEX and I thought you needed my card to issue a refund? OK, I'll wait until next Tuesday. Thank you.

Ian

https://community.microcenter.com/discussion/comment/40145#Comment_40145

American Express transactions we can do remotely. I am seeing management posted the refund transaction this morning just shortly after store opening at 10AM so you should have that refund as soon as possible.

Please let us know if you have any other questions. Have a great rest of your day!

damselINdistress

Thank you a billion!!

Ian

https://community.microcenter.com/discussion/comment/40273#Comment_40273

You're welcome. Please let us know if you have any other questions.