Motherboard WiFI stopped working

kenhynes

All

I have been using a system built by Microcenter for little over a year. I had a Desktop built around the ASUS ROG STRIX X570-E motherboard and had been using the onboard WIFI adapter to get connected . It had been working smoothly until yesterday , when after the computer went to sleep , and was re-booted , the Wifi adapter stopped working . I WIFI doesn't show up in my Windows 10 settings anymore , and have looked at device manager but don't see an WIFI network adapter listed as enabled.

The tow other network adapters show up , and am able to access the internet when plugging an ether cable into the system. The cable run is an issue and would prefer to go back to WiFI .

WiFi network is working for other devices .

Is there a driver I need to re-load ? or an update need to get ?

How do I get W10 to recognize motherboard WiFI adapter ?

Ian

Greetings.

Give this a try: Open up Device Manager, go to the View tab, and click Show hidden devices. Then check under "Network Adapters" again, and see if there's anything there stating " Wireless" or "Wi-Fi" or "802.11" in its name. Right click on any option like this, and pick Uninstall device, then press Uninstall/OK on the pop-up and reboot the PC and see if that makes any change.

kenhynes

Thanks for the suggestion , I did that and saw a wireless adapter that was disabled.. I removed and then re-booted , but this has not fixed the problem . Now the wireless adapter does not show up .. The WiFI is still not working

Ian

https://community.microcenter.com/discussion/comment/40642#Comment_40642

Is any sort of Enable option not able to be clicked?

kenhynes

No - the adapter doesnt show up anymore - there is a wireless microsoft adapter but that is disabled as well

Ian

Try to re-download & install the latest drivers for your Wi-Fi directly from ASUS.

You can get those here: https://rog.asus.com/motherboards/rog-strix/rog-strix-x570-e-gaming-model/helpdesk_download