I just purchased a powerspec pc from MIcro Center and purchased the ESET anti-virus. However, when I fire up my PC and try to go through the prompts the "Activation Helper v2.1 not responding" happens and my mouse wheel just spins then the window crashes and I have to close it. I feel as if I wasted money seeing as I cannot activate. Has anyone else had this problem? Could anyone point me in the right direction or should I call my local Micro Center and get a refund?
I'd advise getting the refund.
10 years ago you maybe needed an antivirus that makes sure you don't download any malware or trojans. However Windows Defender on Windows 10/11 does an amazing job of protecting your computer. Any kind of antivirus is just going to suck resources and you're paying for something that you already get for free with Windows.
Of course there's limits to this, don't download and open questionable files from shady websites.
Thanks for the response, sadly I am now screwed on this antivirus since I can't download it and already paid for it.
Try calling microcenter. I am not sure what the policy for unactivated products is
You can download the ESET installer directly from ESET here: https://www.eset.com/us/home/internet-security/download/
During the installation it'll prompt you for your license key from the purchase email. Paste that in and you should be good to go.
ESET will offer you some features that Windows Defender won't. They both offer real-time scanning, but every AV company uses their own heuristic analysis and this is an rea where ESET tends to be pretty solid. It's going to offer you a few other feature as well. Webcam protection, the banking and payment protection which is essentially a driver that blocks key loggers. Think of it as layered protection. You can read more about the features here: https://www.eset.com/us/home/internet-security/#whats-inside
I would say the best defense is to be careful about what you're doing. Generally speaking unless a serious exploit comes to light, the attacker has to find a way to deliver a payload to infect your PC. That requires some cooperation on your part. Check those hyperlinks. If you really feel you need to open a link you're skeptical of, check it with a url expander.
I follow the prompt that renew my ESET program, put in my credit cart info. but did not get a respond! Please advise
If the payment went through you should of gotten a confirmation email with activation instructions. If that didn't come trough, I'd try it one more time. If it still doesn't work or you need any help I'd contact our Tech Support by phone and they can handle the renewal and activation over the phone.
Hello, if your order was sucessful, your card would have been charged and you would have a ESET order confirmation email just seconds after making the purchase.
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