Prebuilt with Failing 3070.

LastVagabond

So in November 2021, I bought a power spec G438 and it came with a 3070, the card recently started hard crashing on GPU intense games and artifacting on other non-intense games. I've done all levels of user-based remediation including a full fresh install of windows and all related GPU drivers. Do I have to bring the whole PC in for service? or can I just bring the 3070 in and have it replaced? I have a backup 1080 classified I can use in the meantime and don't want to lose the use of my PC as I work from home. Any help would be greatly appreciated at the closest store is about a 1.5-hour drive away.

CodyS_MCDuluth

I just checked with the Knowledge Bar at my store on your behalf. They will need you to bring in the complete unit in order to test both the GPU and the PCI slot. If your G438 is under warranty, and if the Micro Center you visit has a 3070 in stock, they will most likely be able to swap out the gpu same day if that is indeed where the defect lies. If it turns out to be the PCI slot that is malfunctioning, that would be a longer process.

I hope this information helps.