Has anyone else had this many issues regarding a repair/diagnostic?

maehwatheworld

I brought my PC in like.. three weeks ago or so for a diagnostic. The first time around wasn't so bad honestly, in about 3 days they told me the GPU was bad, so I picked it up, bought a new GPU, and plugged it in. The new GPU didn't fix the problem though and I got the same error on my motherboard, so either the new GPU was bad on arrival, or the diagnostic was wrong, so I brought it in and they said it would be an expediated repair since it was the same issue, and they also said they would test my old GPU in another system to see if it was actually bad.

Anyways it's been about 2 weeks since I brought it in and I haven't heard anything back, no text message and nothing updated on my repair order number. I've tried texting a few times and never got a response. I've tried talking to customer service and they said they would contact my local store and tell them to contact me, and I've done that twice, and I haven't been contacted yet. I understand these things take time and I try to be patient even though I need my PC for work but.. I find it incredibly frustrating that not only is it taking this long, but there has been absolutely no communication. The GPU I bought was around 1200$, and there is a return window on it, and frankly I'm really scared that the GPU was dead on arrival and that by the time I'm told the GPU is bad again possibly, the return window will be closed lmao

Ian

https://community.microcenter.com/discussion/11546/has-anyone-else-had-this-many-issues-regarding-a-repair-diagnostic

Hello, I have sent you an email regarding this.

Razor

I had something similar  I took my pc for diagnosis and repair which they said they will be able to get worked on it about 2 weeks then  after 2 more weeks so 4 weeks now of waiting for an update I get told nothing not even a clue to if they even working on it at all. I know my pc issue may be difficult but being told anything just makes me more anxious and I'm starting to run out of patience

Ian

https://community.microcenter.com/discussion/comment/43347#Comment_43347

Hello, I have sent you an email so we may look into this further.

werknonit

Dealt with the same issues recently. brought in a new pc I put together for no signal, did get a fast response the following day informing me that my mobo was bad. Bought a new one while picking up my pc to install at home and still no signal. Not very confident to go back for help and possibly losing more money.