Powerspec G709 Crashing

DanLINDA

Hi, I recently bought a Powerspec G709 from my local microcenter about a month ago. For the first couple weeks, it was completely fine. However, recently my PC has been crashing a lot while playing games.

• Specs:
• AMD Ryzen 7 5700G 3.8GHz Processor
• NVIDIA GeForce RTX 3060Ti 8GB GDDR6
• 32GB DDR4-3200 RAM
• 1TB Solid State Drive
• Microsoft Windows 11 Pro
• 10/100/1000 Network
• 802.11ac Wireless
• Bluetooth 4.2

Whenever I view the event viewer, the crashes come up as

Log Name:   System

Source:    Microsoft-Windows-Kernel-Power

Date:     7/27/2022 2:33:44 AM

Event ID:   41

Task Category: (63)

Level:     Critical

Keywords:   (70368744177664),(2)

User:     SYSTEM

Computer:   Pigeon

Description:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

I've made sure every driver is up to date with Driver Reviver. I've also tried clean reinstalling my graphics, which helped for a couple hours but the crashes began to reoccur. My CPU temperatures are also very stable, so I'm pretty sure its not due to overheating.

I'm also getting a near constant "TPM error"

Also getting a Warning:

I would really appreciate any help with this, and if you need further info please let me know! Thanks!

Ian

Greetings, Are you receiving any blue screens? If so, run Bluescreenview on your PC and post a screenshot / post the description: https://www.nirsoft.net/utils/bluescreenview-x64.zip

DanLINDA

https://community.microcenter.com/discussion/comment/43652#Comment_43652

Hello, unfortunately I have not gotten any bluescreens when my PC crashes. When my PC crashes, the game/application I am currently using will freeze, and then the whole screen will go black and a small red light will light up on the motherboard. Then, the fans shut off for a second, before turning back on and restarting the PC.

Update: PC seems to be having serious performance issues. (PC is extremely slow). I ran into my first blue screen.

And heres the BlueScreenViewer Report

BlueScreenView Results.txt

Ian

Do all your crashes occur while putting load on the GPU? Such as in a game, or rendering application, etc.

DanLINDA

https://community.microcenter.com/discussion/comment/43699#Comment_43699

Unfortunately no. The PC does seem to crash more often when running a game, but it has crashed several times while just browsing the internet. I factory reset my PC and the crashes are still occurring

.

PowerSpec_MikeW

@DanLINDA

In the logs, there's no indication at all of what's causing the crash. I saw the TPM error, but it's well before the crash would have occurred. This acts like it's just a random intermittent loss of power and it causes the system to reboot. I'd start by swapping your surge protector and power supply cable if possible. You might try plugging into an outlet if available. We should troubleshoot this as a power issue, we'll work our way from the wall to the board.

DanLINDA

https://community.microcenter.com/discussion/comment/43715#Comment_43715

Hey there, I bought a new surge protector and the crashes are still happening. One thing I noticed is that when it does crash, it seems to be something with the software because the PC and monitor stays on. Some of my friends say it might have something to do with Windows 11, but I am unsure.

PowerSpec_MikeW

@DanLINDA

It's a black screen crash? The kernel power event is from you having to turn the PC off and on? That's different entirely. When the screen goes black do you still hear any audio?

DanLINDA

https://community.microcenter.com/discussion/comment/43789#Comment_43789

After reading up about it, it does seem to be a black screen crash. When the screen does go black, the audio remains for a second or two and then cuts off and then shortly plays the reboot sound whenever the computer is turning itself back on. I will investigate if I have any problematic drivers.

PowerSpec_MikeW

@DanLINDA

Alright. So your screen goes black, you hear audio for a moment, then the system reboots itself. Does seem to indicate an issue with the video card causing the crash. Question would be why the system is restarting and not blue screening or writing anything to the log files before the crash. My assumption would be the crash whether it's the GPU or not, effects at least all the PCIe devices tied to your processor. This would include the NVME drive in M.2_1 and may explain why we never have any log information in the moments prior to the crash.

Makes this difficult to diagnose with the limited information the system is giving us. If you're comfortable, I would suggest moving the M.2 drive down to M.2_3. See if the crash changes into a BSOD or at least with get more log information. M.2_3 would be tied to the chipset rather than directly to the CPU. You can of course bring it in for us to diagnose under warranty as well.