Video card in PowerSpec desktop exhibiting problems, how to exchange?

mzr

I purchased a PowerSpec G509 desktop with a EVGA 3060 card. It will blank the screen whenever accelration is needed, and depending on what made the request, the application will crash. For example, opening Ryzen Master will cause a screen blackout, launching a game causes the game to crash. At first I thought it was a power supply issue so I replaced it myself, but that didn't fix it. I also wiped it and re-installed Windows 10. I then swapped the card into another computer and now that computer is getting the same blank screens. How can I just exchange the card, or do I need to bring the whole computer in?

Ian

Greetings. As it is part of a PowerSpec desktop, the entire PC would need to be brought in for assistance. No appointment needed is needed for store service.

mzr

Would this require I drop it off? I don't live near the store (about an hour and a half away) so would I be better off making an appointment?

Ian

https://community.microcenter.com/discussion/comment/43886#Comment_43886

Yes, any services at our stores would be drop off. You can create an appointment if you'd like at https://service.microcenter.com/ServiceRepairSignUp/Reservation/Create