Computer keeps randomly shutting off.

raysilverman

I recently built a computer with parts I ordered from Amazon, and it always shuts down and restarts at least 3 times per game of Valorant or CS randomly. Even while trying to cleanly reinstall windows with a USB, it woudl restart while I was trying to hook it up to wifi, create a user and a password, etc. It only shuts down during downloads/videogames, but it is getting really annoying as I spent a fortune getting these parts and I built it all myself. Event viewer records an event 41 every time it happens, but I don't know what could be causing this issue, and I don't know if it's a simple PSU repurchase or a simple windows copy would fix it, but should I come in to a Microcenter and come get it fixed?

Specs-

Cpu- Ryzen 5 5600

Ram - 32 GB G. Skill ripjaws 3200mhz ddr4 (2x16)

Mobo- MSI b550m pro-vdh wifi

GPU- radeon rx 6700 xt

SSD- Teamgroup MP34

PSU- Enermax Revolution DF 650W (80+ gold) certified (fully modular)

OS- haven't paid for windows lol idk if that affects it but ye

Vaganza

Check and see if a BIOS update would address any of those issues, also see if you can run a memtest. Does it just power off, or are you getting an error?

raysilverman

@Vaganza I updated my BIOS and it made the crashes happen more frequently. The gpu light remains on and the fans keep running while it restarts so there's that. I keep getting the Kernel power error in event viewer (event id 41). I am taking it to Microcenter on Saturday but I hope they can fix it :(

Vaganza

Ugh, Do you know what your CPU temps look like, a event ID 41 simply means it shut down unexpectedly.