Brand new monitor is half dim and half super bright

BigFloppa27

I purchased a Acer KA222Q monitor a few days ago and when I plugged it in to my pc(second monitor) half of the screen was dim and the other half was very bright, I couldn’t find any help on the internet and I really hope I don’t have to buy a new monitor. Please Help!

w8deywins

Hello,

Thank you for reaching out. Have you tried a different cable, sometimes if its an older cable it might not have the specs recommended for the new monitor and would cause an issue. It sounds like the monitor could have been defective and has a broken panel. We offer a 30 day window for your return period, so I would exchange it for the same one if a simple fix like this doesn't work.

Hope this helps! Thanks for shopping with us! 🖥️