Powerspec G902 Sound stuttering

Deskpilot

Need a little help here, I think I know what's going on, but I'm not positive....

I purchased this computer in April at the Houston store, hooked it up and everything was fine. However, just a week after I had it and had loaded some of my games on it, the sound started stuttering through the speakers. Through the headphones, no problem, everything is fine, but through the speakers, the stutter is BAD.

I should add that my Logitech 5.1 surround speakers are hooked up via the 3.5mm ports on the back of the computer as my monitor does not have sound. I do not have any way to test and hear if the sound coming off the GPU via the HDMI has a problem or not.

After running various tests, it would appear that the GPU may be causing latency with the onboard sound. Why it doesn't affect the headphones is a head scratcher for me. I have uninstalled and reinstalled the audio drivers many times. Each time, the speakers work fine for a few minutes and then it starts all over again. I've tried approaching Microsoft about this, since I suspected a Windows problem, but I might as well have asked a brick wall if the sky is blue.

I can't be the only one who has encountered this issue, but I didn't find it in the forums on this site.

TIA,

Jim K.

PowerSpec_MikeW

@Deskpilot

Are the headphones USB or connected via 3.5mm to the front header?

Deskpilot

Headphones are connected via 3.5mm jack on top.

PowerSpec_MikeW

@Deskpilot

You said you had reinstalled the driver. Lets try this. Uninstall the Realtek Audio driver, let it load the generic High Definition Audio driver. Test on that and see if the issue persists. Should tell us if there's some add on feature that's responsible.

Deskpilot

I had tried that and just for giggles, I did it again.  Same issue either way.

PowerSpec_MikeW

@Deskpilot

Try using the Realtek Audio control panel. See if you can set other ports besides the green one as the "Front Speaker". Lets see if we can isolate this as an issue with the entire rear panel audio set or just a single port.

Deskpilot

Ok, I'll give it a try, but probably won't get to it until Saturday. I'll keep you posted. Thank you!