No Dell Warranty AW3423DW

jjluong

Purchased a dell alienware monitor back in May 2022, and an issue has come up so I went to the dell website and it shows no warranty for the monitor. When the monitor is supposed to come with a 3 year warranty. Does anyone know why it didn't come with a 3 year warranty?

Shoan041

Hey,

Manufacturers in the US are required to provide warranties for their products, even if it's refurbished, it will usually have a 90 day warranty. At this point, if you didn't get a replacement plan from us, then you would have to contact the manufacturer directly to get an answer for your question. Try reaching out to Dell via their support, with your model, receipt and Serial Number.

Ian

https://community.microcenter.com/discussion/11924/no-dell-warranty-aw3423dw

Hello, I will send you an email regarding this.

cholesterol

No Dell Warranty AW3423DW

jjluong ✭

September 26

Purchased a dell alienware monitor back in May 2022, and an issue has come up so I went to the dell website and it shows no warranty for the monitor. When the monitor is supposed to come with a 3 year warranty. Does anyone know why it didn't come with a 3 year warranty?

Did you ever get this sorted? I just got one from the Marietta store and it also doesn't have a warranty. Microcenter advertises a 3 year through Dell but it seems like they aren't working with Dell to get the warranties registered.

I've read 3-4 horror stories on reddit/etc of people having to return their monitor within the 30 day for fear of not getting their warranty.  I already opened a ticket with Dell and sent them proof of purchase but curious if this worked out.

Ian

https://community.microcenter.com/discussion/comment/45428#Comment_45428

Hello, I will send you an email regarding this.

spense01

Hey Ian…what does the email say?? Why aren’t you publicly stating the resolution for this issue?? I would like to purchase this monitor from MC today but not if this is still an issue. MC’s site is advertising a 3 year manufacturer warranty. If that is not the case then that is illegal, false advertising. If the customer has to jump through hoops after purchase to make sure some MC employee submitted the purchaser’s warranty info then that is also ridiculous. WHAT IS GOING ON WITH THIS MONITOR AND DELL’S ORIGINAL MANUFACTURER WARRANTY???

JS_MC

Hi @spense01

I can understand your concern and curiosity about this topic. We only pull a conversation away from the community when it involves personal or private information.

I'm happy to inform you that this was resolved with Dell and our store management team.

Dell (Alienware) does offer and support a 3-year manufacturer warranty for this monitor!

rent_a_john

https://community.microcenter.com/discussion/comment/45478#Comment_45478

Hi @Ian , I also just stumbled across this post and checked and saw expired warranty on the dell site on my Microcenter AW3423DW purchase. Can you help me out too, thanks!

Ian

https://community.microcenter.com/discussion/comment/46029#Comment_46029

Greetings, with your email I see registered on Community, I do not see any sort of issue with your monitor warranty. I will send you an email with more information to confirm this.

jjluong

Just wanted to post an update, I was able to get the warranty after speaking with Dell support and submitting my purchase receipt. 

Shoan041

https://community.microcenter.com/discussion/comment/46049#Comment_46049

Thanks for letting everyone know. There were quite a few people who needed to know the outcome.

BlairC

Is there an easy way to connect to the Dell support on this one? Would love to get my warranty squared away from a few months ago.

Ian

https://community.microcenter.com/discussion/comment/47882#Comment_47882

Greetings, you can check warranty status online with Dell at https://www.dell.com/support/home/en-us?app=warranty by entering your monitor's serial/service tag number and verify if coverage is showing or not.

BlairC

https://community.microcenter.com/discussion/comment/47971#Comment_47971

Sorry for the delayed response. Sorry I did try to get it done months ago. I bought 2 monitors, 1 from Dell and 1 from Microcenter. The Dell one works perfectly and shows it as a green checkmark saying registered. The one from Microcenter shows on my account but wants me to register. It wants me to download their dell app but it doesn't work for a monitor as it seems to be more for their laptops and just fails on install. So I'm stuck with it being on my account but not really registered and I'd like to get that resolved.

Ian

https://community.microcenter.com/discussion/comment/48475#Comment_48475

Greetings,

The serial I see tied to your purchase history with your email address shows a 3 year warranty on Dell's website, to verify/register it to your account specifically, you would need to want to speak with Dell directly as I am not seeing an incorrect warranty date on this.