How can I get a response to my "price protection" approval from 09-07-22 that has not occurred yet?
08-27-2022 - I purchased an LG C1 83" OLED TV for $3,999.99 ($4,315.99 after tax). I signed up for the Micro Center/Wells Fargo credit card ("MC/WF card"); the purchase was financed $3,099.99 on the MC/WF card, and the remaining $1,216.00 on a Chase Visa.
09-07-2022 - I checked the Micro Center website and the price had dropped by $400 (10%!). I contact Micro Center via online chat and speak with a Wahli B. and later a Kris. The price protection is approved and an email sent to the local Tustin MC. Approximate time is 3-5 business days.
09-16-2022 - It has been 7 business days; I reply to Kris' email to let them know that the adjustment has not happened. Neither the MC/WF card or the Chase Visa show the $400 adjustment.
09-18-2022 - I receive 2 email responses from Nate H.; the first says that he has not heard back from the store and he will send a message to the management team, the second is a repeat email of Kris' 09-07-2022 price protection approval email. "Give them 24-48 hours to respond".
09-20-2022 - It has been 9 business days, and 2 since Nate H.'s email. I send a follow up email.
09-25-2022 - It has been 12 business days. I send a follow up email.
09-26-2022 - It has been 13 business days. I send a follow up email.
09-27-2022 - It has been 14 business days. I send a morning follow up email, and an afternoon follow up email.
09-28-2022 - It has been 15 business days. I switch to my work email and send a morning follow up email, and an afternoon follow up email.
09-29-2022 - It has been 16 business days. From my work email, I again send a morning follow up email. Now I register for this forum to make this thread based on this verbiage on the price protection page "Alternatively, you can also open a discussion thread with us by posting on our Micro Center Community for assistance." I have not had a response to any of my emails in 11 days.
What do I need to do to get someone to respond to me, provide a definitive date for the price adjustment, and provide some kind of confirmation that it has been initiated?
Comments
-
Hello, I do see you were in chat earlier today with us and an escalated request has been sent to store management to look into this further for you.
Categories
- All Categories
- 1 The Blog
- 1 What's Trending
- 7.3K The Community
- 3K General Discussion
- 99 New Members
- 777 Consumer Tech
- 190 Prebuilt PCs and Laptops
- 152 Software
- 30 Audio/Visual
- 50 Networking & Security
- 4 Home Automation
- 5 Digital Photography
- 12 Content Creators
- 27 Hobby Boards & Projects
- 75 3D Printing
- 83 Retro Arcade/Gaming
- 59 All Other Tech
- 276 PowerSpec
- 2.5K Store Information and Policy
- 140 Off Topic
- 37 Community Ideas & Feedback
- 595 Your Completed Builds
- 3.6K Build-Your-Own PC
- 2.6K Help Choosing Parts
- 302 Graphics Cards
- 315 CPUs, Memory, and Motherboards
- 134 Cases and Power Supplies
- 50 Air and Liquid Cooling
- 46 Monitors and Displays
- 88 Peripherals
- 56 All Other Parts
- 60 Featured Categories
We love seeing what our customers build
Submit photos and a description of your PC to our build showcase
Submit NowLooking for a little inspiration?
See other custom PC builds and get some ideas for what can be done
View Build ShowcaseSAME DAY CUSTOM BUILD SERVICE
If You Can Dream it, We Can Build it.
Services starting at $149.99