Hello I bought a powerspec pc and it is the G361 and it keeps BSOD

Hoss

Hello I bought a powerspec pc and it is the G361 and it keeps BSOD it also freezes all the time anyone know what to do I havent brought it in yet because last time I went up to microcenter he said just redownload windows on it which I did and it keeps doing it. He also said that it would take a month just to fix it anyone know what to do?

PowerSpec_MikeW

@Hoss

Please run bluescreenview here and post a screenshot: https://www.nirsoft.net/utils/blue_screen_view.html

Also, please run CPU-Z and post screenshots of CPU, Mainboard, Memory and SPD tabs: https://www.cpuid.com/downloads/cpu-z/cpu-z_2.02-en.exe

When do you mainly see it BSOD? Under load like in a game, or randomly?

Hoss

Here You go

Hoss

Hoss

Hoss

Hoss

Hoss

@TSMikeW

PowerSpec_MikeW

@Hoss

Thanks for all the information. I have a few more questions for you.

How long have you had the PC?

What you usually doing when the PC crashes? What programs or games are you running?

Have you or can you monitor frequency and temperature when you're expecting the PC to potentially crash?

Hoss

I have had my pc for just under 9 months. I am usally playing fivem or deving on fivem. I have not ever monitor the temp or frequency but I will try.

Hoss

But I use remote connection for when im deving on fivem

Hoss

@TSMikeW

Hoss

@TSMikeW

PowerSpec_MikeW

@Hoss

Any crashes in any other applications or is it exclusively fivem? Please let me know what you see on your frequency and temps.

The BSOD's appear random, but I don't think it's your RAM in this situation. Though it's worth running memtestx86 if you have time just to rule that out.

Hoss

How long would it take to run memtestx86 and its in all applications valorant google everything happened just trying to respond to this.

Hoss

@TSMikeW

PowerSpec_MikeW

@Hoss

Memtestx86 would take several hours to run the full four passes. One pass you should be to hammer row (test 13) within an hour and it would at least give us some certainty it's a failing RAM stick.

Hoss

@TSMikeW so I have finish test 1 and now half way through test 2 and nothing has come up. I will be leaving at 4 est for a party and won’t be back till tmr so any thing else that we can do today will be greatly appreciated

Hoss

Sorry I meant pass one and half way through pass 2 and so I’m wondering if what you said if there’s no errors does that mean it’s a ram stick

PowerSpec_MikeW

@Hoss

No errors means it's not the memory most likely. Sounds like this happens enough that we would of seen something.

PowerSpec_MikeW

@Hoss

I'll build a mock up of the system tomorrow. I'd like to try underclocking the CPU with a current limit. Not underclocking the base clock, but capping the boost speed, to see if it's unstable on the edge of the boost clock. I'll look at the BIOS and see what options exist and if I can write some instructions for you to test. If not, we'll have you bring it in. You said you've had this 9 months, so it should be under warranty and on a PowerSpec the repair should be quick.

PowerSpec_MikeW

@Hoss

I'd like to try to stabilize with a static voltage. Before I provide the instructions let me say that these instructions are for you only and we do not recommend anyone else follow these directions unless specified.

 

1.    Access the system BIOS by tapping F2 during startup

2.    You will be greeted with the basic BIOS menu. Press F6 to access the Advanced Mode.

3.    From the Advanced Mode, click on the OC Tweaker tab and select Voltage Configuration.

4.    Once inside of Voltage Configuration, select CPU Core/Cache Voltage. You will be presented with a menu. Select Fixed Mode.

5.    Manually enter a voltage value of 1.350.

6.    Press F10 to save changes and exit.

Hoss

@TSMikeW SO it passed memster I did the thing in Bios now just testing

PowerSpec_MikeW

@Hoss

Understood. Let me know what you see.

Hoss

sorry I forgot to respond Mike it worked thank you so much I finally dont crash