Micro Center AMD Ryzen 5 3600 and Gigabyte B450M DS3H WIFI bundle - not working
Hello,
I have purchased the Micro Center bundle of a free motherboard with an AMD processor. I purchased the AMD Ryzen 5 3600 CPU with the Gigabyte B450M DS2H Wifi (Rev 1.2) motherboard.
Unfortunately, neither seems to be working. I have gone through these debug steps so far:
- Assembled the CPU and motherboard with no other peripherals other than display/mouse/keyboard and 32GB DDR4 memory. Board powers on, power supply (500W) and CPU fans spin, but nothing happens, no beeps, nothing appears on screen ("no signal")
- Tested the memory in a another working system (Gigtabye B450M DS3H V2 with AMD Ryzen 3 3200 CPU) - that system powers up fine, so memory is not the issue.
- Tested the Ryzen 5 3600 CPU in that working system - at power on hear one long beep and two short beeps, nothing further, nothing appears on screen.
- Tested the Ryzen 3 3200G CPU from the system in step 2 above in the new motherboard - same symptoms as in step #1.
It seems that both the new CPU and motherboard are bad. This is surprising to me, and the first time in 25+ years of building systems that something like this has happened. The only other thought before I bring this back for replacement is,maybe the new MB BIOS has not been updated to support the AMD CPU - but I would still expect it would have booted the Ryzen 3 3200G CPU, which it did not.
Am I missing something, or it is just time to bring these back in for replacement? Thanks.
Comments
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Greetings,
You can try to run through our troubleshooting guide located on our Community website to see if that makes any change: https://community.microcenter.com/discussion/2818/tech-article-how-to-troubleshoot-a-newly-built-pc-that-will-not-post-boot-power-on
However, based on what you've tried it does sound like you may have a defective part unforunately.
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Thank you. I had done much of the things in that article. The only other thing I wondered was if the BIOS in the motherboard was not updated to support the CPU - but I assume that if they were bundled together that it was. In any case, I was finally able to return to Microcenter (an hour away so I have to plan the trip), and they exchanged the components for another set that I will set in the next day or so. They did not seem surprised that both components were bad. This is the first time in 25+ years of builing systems that both the motherboard and processor were bad. In any case, hopefully all will be well now.
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UPDATE: Set up new MB and processsor. testing with no cards installed, just power supply and display connected. It is a little better, but still not booting. I get the single long beep and 2 short beeps when powered on. I am a little confused about what I research on the web. Many places say those beeps mean "bad video RAM" and suggest changing the GPU. But, I am not using a GPU, just the onboard HDMI video. Some indicate it may be a RA problem. Which is it? I have ordered some RAM that is supposed to be compatible with this motherboard and will test in in a couple of days. But the problem indicated by beeps, based on the researched info, is not clear. Perhaps, when there is not a GPU, the system is trying to use the system RAM for video memory and running into problems with it (though the RAM works fine in a B450M DS3H V2 motherboard)?
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Code is GPU error. Ryzen 5 3600 has no APU, you must install a GPU for the system to post.
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@PowerSpec_MikeW , thank you for the clarification. My web searches missed that, but my fault, I was focused on the POST beeps and was not finding anything specific to the 3600.
Funny, when I brought my previous set in to MicroCenter and described the issue, that was never clarified, just "oh, it might be a bad CPU or board, we'll just exchange everything". I just thought they had tested the bundle as working and nothing else was needed. My bad for not asking enough questions.
I finally got it working by installing a PCI-EX16 graphics card.
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