Why is my Dell G15 (ryzen edition) laptop overheating?

JamesCollick

I'm new to this forum, so please, go easy on me. I have a Dell G15 ryzen edition laptop and it overheats when playing Diablo 4. The spec requirements more than meet the need and my laptop only overheats when using Battlenet application. When I remotely play on the ps5 app, my CPU temp remains at 40's(c). Just starting up the game on battlenet shoots my CPU temp to over 90+(c).

Thank you for anyone who has input, I really appreciate it.

James.

GavinT

@JamesCollick

Typically laptops are going to run on the hotter end, just due to the airflow limitations compared to most desktop systems. However, which Ryzen CPU do you have in your G15? You mentioned 90+, but is that consistent? Also, what application are you using to check your temps?

When you load the PS5 app, you're streaming the game, so your laptop isn't doing the heavy lifting. So that's why your temps aren't as high.

JamesCollick

Thank you so much for answering. I'm currently using the application Core Temp to check the CPU temp. CPU: AMD Ryzen 7 5800H with Radeon Graphics. The temp remains in the mid 90's consistently even on the lowest possible graphics settings.

GavinT

https://community.microcenter.com/discussion/comment/50523#Comment_50523

Got it - do you play any other games? If so, do you experience similar temps? Also, have you tried to run a stress test on the system? Changing the graphics settings may not provide the biggest change in CPU temps as you may have intended.

JamesCollick

I've ran a stress test and everything checks out. I play a similar game on steam that in my opinion requires greater graphics attention and temps always remain within a decent range. It honestly has me baffled. I've also upgraded anything I need to (BIO's, gpu, etc). Is it possible for me to maybe install a better cooling system?

GavinT

https://community.microcenter.com/discussion/comment/50539#Comment_50539

Sorry, I see what you mean now. I didn't notice that you don't have discrete graphics. As I said, generally laptop processors have a higher max operating temperature due to having less room to work with. So I don't think that your temps are too much of a concern in this case.

You may be able to reapply thermal paste to the IHS, but you'll be limited as far as installing a better cooling solution.

I hope this helps!

JamesCollick

Thank you for your help in responding to my post, I really do appreciate it. One last question, what are the ramifications of running my laptop at say 95c for an hour each day? are there any?

Ian

https://community.microcenter.com/discussion/comment/50541#Comment_50541

Which specific Ryzen processor does it have? You can also look into getting a cooling pad for the laptop as that may help some with temperatures.

PowerSpec_MichaelB

https://community.microcenter.com/discussion/comment/50541#Comment_50541

Something to keep in mind with modern processor design is that they are now designed to boost their frequency up to a thermal limitation (95C for Ryzen) and hold there under gaming loads. This is considered safe operation by AMD now. Back when Robert Hallock worked for AMD, confirmed this was by design: https://www.pcgamer.com/amd-views-ryzen-5000-cpu-temperatures-up-to-95c-as-typical-and-by-design/.

As long as the surface temps and exhaust temps are not burning you or posing any harm, I wouldn't worry about it. As long as the CPU is boosting above base frequency, you are not technically thermal throttling by their definition. Getting a laptop cooler might certainly help with higher boost frequencies, but I would not be surprised if you still see 95C temperatures even with a cooling pad on modern Ryzen processors. Any extra cooling headroom you add, they often turn it into higher core frequencies until that 95C barrier is met again.