I purchased a refurbished 75" Sony X90K from the Chicago store 3 days ago, and to my dismay there are some obvious screen defects or damage right out of the box.
I can't seem to find an answer on how this is handled, other than returning the entire thing. I very much like the TV and would rather keep it, but I expect the "as-new" status of the refurbishment to be exactly that. I no longer have the packaging that it came in, as that was immediately disposed of so the giant box wouldn't take up all that space.
Anyways, do I have any other options besides a straight refund? I'd just like to know my options before I have to arrange transportation for this thing back to the store, as transporting a 75" TV is an ordeal in its own.
Thanks so much!
@Fwipo I'm so sorry to hear you're having these issues out of the box! I have sent you an email to gather some more details.
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