Bought MS Office for Students aware it was locked to one laptop; had to exchange the laptop


Bought a laptop, installed MS office for students, it turned out the LCD backlight was flaky. Not a problem. I took it back within five days.

Until I actually asked the guy at the returns desk at Microcenter if this would be a problem and he said no. I got home, tried to get back to work and Microsoft says the product key has been used. I just spent twenty minutes on Microsoft's website and you'd think no one has had this problem ever. Any ideas getting through to Microsoft? In theory I could head back to Microcenter tomorrow and try to exchange MS word for students but I'm a little annoyed that I asked about this specific problem when I was there.


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