Headscratcher- BSOD + Power Kernel 41

strid3rd

G223 Powerspec a couple of months old and still under warranty. A week or so into owning it - starts giving BSODs, usually when playing games but should all be manageable. Take it in to MC but they cant replicate issue with stress test and claimed updated drivers. PC immediately has issues - same ones. I have done two clean installs of windows, make sure graphics drivers are updated, etc. Look into it more with some help from chat support, but want to make sure I have done all I can do before I take it in again, fearing they will find nothing wrong with it.

Symptoms:

BSODs include non_page _fault_eror (maybe the most common), system_thread_exception_nothandled, memory_management, security_kernel_failure, store_data_corruption, and even a critical_process_died. Sometimes games will crash straight into BSOD sometimes they crash first and BSOD later. Some BSODs have occured without games running.

event manager shows each time there is a BSOD/ there is a critical code Power Kernel 41.

Is there something possibly going on with the CPU here, maybe BIOS changes that might help? Or hardware failure? Any help appreciated.

PowerSpec_MikeW

@strid3rd

Code 41 just means the PC restarted unexpectedly. Check C:\Windows\Minidump. Is it creating logs for the BSOD's?

strid3rd

bsodlogs.png

I can see the logs through event viewer but they are had to pin down what exactly the root issue is.

PowerSpec_MikeW

@strid3rd

I can see the bugchecks, it's definitely writing logs from the BSOD's. I would check and rule out memory first: https://www.memtest86.com/

strid3rd

Memtest showed 3k+ errors on 4 cpus

PowerSpec_MikeW

@strid3rd

One of the memory sticks failed most likely. You have a one year warranty on PowerSpec. You can bring it in and service will take care of it. If you want to verify it further and you're comfortable, I would remove one stick and run memtestx86. Then reinstall and remove the other before running the test again. That will tell you which stick failed. You can swap the one that passes over to the slot the other stick was in to test the board as well, but again something we'd take care of in store.