Powerspec G513 keeps rebooting even while idle in windows

scienceguy151

My kid's PC (Rizen5, RTX3060) keeps shutting off an rebooting back to windows login. It used to only do it during some games when he had the settings to high, more recently it reboots even while idle in windows. Other electronics and PCs in the house don't have this issue so I don't think it's a house power issue.

It's less than a year old so I took it in for service and they can't find anything wrong with it. What should I do or ask them to check before pick it up.

I have a 12yr-old DELL monitor hooked up to it, but it's new enough to have HDMI inputs. I didn't drop it off with the monitor. It is possible that the older monitor is the issue?

It feels like a power supply issue to me, but I don't know. My kid is really frustrated with it and I don't blame him. Any help is appreciated.

Ian

Greetings, Are you receiving any blue screens or error messages that you can share? If you're getting bluescreens, run Bluescreenview on your PC and post a screenshot / post the description and that would give us a better idea of what may be occurring: https://www.nirsoft.net/utils/bluescreenview-x64.zip

scienceguy151

There isn't a bluescreen, it's a very strange crash. It just goes to the goes to the powerspec screen which comes on before normal bootup (I guess the bios check screen) and sometimes there are weird thin green lines vertically in this screen after the crash. Then it goes to the windows login screen as asks for my password. Computer then behaves normal until it crashes again.

The computer doesn't necessarily feel hot after the crash either.

I don't have the computer to take a picture of it, I wish I had before it took it back to microcenter. At this point I'm just trying to help point the microcenter tech in the correct direction because he didn't find anything and I know something it wrong. It's just running windows11, steam games, and norton for easy parental controls.

Thanks for the advice. If I get the computer back I'll try that the bluescreenview.

PowerSpec_MikeW

@scienceguy151

The green lines sounds like a graphics driver issue, it crashes then you can't see the BSOD. Open Event Viewer - Custom Views - Administrative Events and screenshot around the time of the last crash. We want to see what precedes the Kernel Power event.