Powerspec model G749 forgetting Logitech Brio webcam

dperry112

I am having trouble with M Powerspec model G749 forgetting the Logitech Brio webcam requiring unplugging the camera from the USB 3 connector and then replugging it in. Tried a bunch of troubleshooting steps and actually have a brand new webcam. I was wondering the an updated bios is available for this system.

PowerSpec_MikeW

@dperry112

We don't currently and I'm not aware of any USB related fixes for this board. We can certainly look into and make a new BIOS available if that's the solution. Lets try this first.

1. Windows + R, type: powercfg.cpl
2. Change Plan Settings on active plan.
3. Change Advance Power Settings.
4. USB Settings - Selective Suspend Setting = Disabled.

See if that resolves it first.

dperry112

that worked. Another question The other system, a G441 is working fine. However I cannot control RGB with Mystic Light, only the the buttons on the top of the case

PowerSpec_MikeW

@dperry112

The RGB's run through a controller and when you're pressing the "M" button on the case you're desyncing it. Is this a B749 or B750? B749 should be using AURA or Armoury Crate, not Mystic Lights.

dperry112

The PC is a Powerspec G441 with a MSI Z690-A WiFi motherboard. There are three RGB fans in the case and an AIO Cooler Master with two RGB fans and the waterblock. THe RGB is at the default from when I bought it. I pushed the buttons on the top of the case and changed colors but went back to the default. Right now when I load Mystic Light nothing is showing up on the circle at the left lower corner.

Mystic Light.png

PowerSpec_MikeW

@dperry112

Where it says "LED: JRGB1", that's the header which I don't believe is in use. Change that to select all and try to change it.

dperry112

I tried this as above and still does not work.

PowerSpec_MikeW

@dperry112

You set a static color and toggled through the color modes to match? Still no change? Next step would be to reinstall the MSI SDK and see if that's the issue. I can look at one and get more details for you Monday. I have a script that'll do it, but it's pretty old. May need to modify it, but basically it'll gut the MSI/Dragon Center install for you so that you can reinstall.

dperry112

ok. look forward to what information you can provide.

PowerSpec_MikeW

@dperry112

Looks a little simpler now. Try this:

1. Open Installed apps and uninstall MSI Center SDK.
2. Reboot the PC.
3. Run MSI Center.

That should reinstall the underlying SDK when MSI Center starts up and fix any software issues we have. If it's not working, try setting the color to Off, you have scroll up on the color pattern list. Then try pressing "M" until the LEDs go out.

dperry112

None of this worked. I managed to get the LED lights to go out after pressing both buttons many times but the system turned them back on and now I cannot get them to turn off. I bought an extended warranty on the system. Does it need a hardware repair?

PowerSpec_MikeW

@dperry112

Could be a loose RGB cable at either the board or controller. We can look at it in store.

dperry112

do do I need an appointment?

PowerSpec_MikeW

@dperry112

It's a walk in service. We do have the 48 hour repair guarantee on our PowerSpec systems.

dperry112

thanks