We've got a few things to unpack here but we will look into it for you. First one, you're saying the RAM kit was left in the parking lot? We can reach out to the store management to look into that. Hopefully a customer turned it in.
With the G715, you added RAM before the first boot? Did Tech Support ever have you test without the new RAM installed, in addition to the factory RAM? If so, we can help you diagnose this. You have be careful about adding RAM that's running on an XMP profile, even of the model numbers match. Manufacturers will make significant changes to RAM without indicating it with a model number change. As an example we just had a RAM kit swap from a Nanya 8GB IC, dual rank to a SK Hynix 16GB, single rank. That's a massive change and very likely would result in instability when mixed, but it's something that you can figure out by running the kits individually and looking at the IC in a program like CPU-Z or HWiNFO64. Or you can examine the stick closely and look for product codes or revisions.
Let me dig up your information tomorrow and contact management at the store. Then we'll move onto the memory. If you have any questions in the meantime, feel free to ask.
Understood. We'll look into this and see how this was missed during the open box diagnostics. Seeing the information you provided, and tech supports notes on the GPU failure, I'm not sure how this would have been missed.
Regarding the RAM, it can't hurt at least to reach out to management and see if someone picked up the item. I'll send you an email for some information and see what we can do.
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