Attention: PowerSpec G516 (& Other Radeon RX 6000 Series Systems) GPU Driver Issue

PowerSpec_MichaelB

We've received reports from some users that their PowerSpec G516 does not wake from sleep using certain monitor configurations. While we have not been able to replicate this in our lab, we have found plenty of reports online that seem to point towards a GPU driver issue on the Radeon Adrenaline drivers from version 23 and higher. The issue does not occur on the previous version 22 drivers. Unfortunately, these drivers are older and are missing important performance optimizations for new games.

AMD Software: Adrenalin Edition 23.12.1

Fixed Issues

• Improvements to high idle power when using select dual monitor display setups with mixed resolutions and high refresh rate displays (such as 1440p @ 120/144Hz + 1080p @ 120/144Hz or 2160p @ 120/144Hz + 1080p @ 120/144Hz) on Radeon™ RX 7000 series GPUs.
• Intermittent micro-stuttering may be experienced when running Chromium-based browsers on systems that pair a Radeon™ RX 7000 series GPU with a secondary display connected to an AMD Ryzen™ 7000 series processor.
• Stars may intermittently fail to appear while playing Crysis Remastered. 
• Certain textures may become invisible while playing Final Fantasy X HD Remaster on Radeon™ RX 7000 series GPUs.
• Intermittent corruption may be observed on the racetrack while playing EA Sports WRC.
• Intermittent stutter while playing Overwatch 2 on some AMD Graphics Products, such as the Radeon™ RX 6900 XTX.

We are working closely with AMD to address this issue with a driver update. The plan is to get a driver to address the issue and push it out to all PowerSpec G516 customers through Windows Update automatically. We also plan to provide a link to that driver in this thread once available. For now, we would recommend the following;

For users that do not require the sleep functionality:

1. Right click your Windows icon on the task bar and select "Settings".
2. Select "System".
3. Select "Power & Sleep".
4. Change the dropdown under Sleep to "Never".

This will prevent the system from sleeping. You will need to power your system down when you are not using it.

For users that require the sleep functionality and do not need modern gaming optimizations:

1. Download & Run the AMD Driver Uninstall Tool: https://drivers.amd.com/drivers/amdcleanuputility.exe (This will remove all installed AMD GPU drivers)
2. Download the following AMD graphics driver: https://drivers.amd.com/drivers/whql-amd-software-adrenalin-edition-22.11.2-win10-win11-dec8.exe (This is the newest driver without the sleep issue).

For users who want to run the latest driver without disabling sleep:

1. Download the latest driver from https://www.amd.com/en/support
2. Run our DisableULPS tool.
3. Click Yes to allow the program to run.
4. The program will open in a terminal window and prompt you to press a key and restart the PC. Follow these instructions.

NOTE: This tool was written and tested only on our G516 and has not been tested on any other systems. We assume no liability for OS corruption that could potentially result from running this tool other systems.

DisableULPS.zip

Keep in mind if you update the driver ULPS will be enabled. Run the tool again after doing so if issues persist.

Please let us know if you have any questions or concerns.

Yipp

Just bought the G516 on September 09, was not informed at the time of purchase of this issue... which is occurring on my G516. Since I have only 15 days to return this product and find a replacement or keep this unit and wait for an update, is there any additional information as to a time estimate for resolution?

PowerSpec_MichaelB

https://community.microcenter.com/discussion/comment/51826#Comment_51826

We are working closely with both AMD and ASRock to get this resolved, however I have nothing concrete on an estimated completion date. We did manage to find a registry workaround which has proven effective at mitigating the issue, but it's a bit complicated to setup and would likely be undone if you updated the drivers again.

If this is something you are interested in, we can edit the original post in this thread with those instructions.

PowerSpec_MikeW

@Yipp

Attached a screenshot of the registry work around. You'll change the EnableUlps key to 0 as indicated in the screenshot and reboot. This should resolve the issue and allow you to run the latest driver. We're still working on a permanent solution.

Jmdevoe

Trying to do the registry workaround and my device is not showing enableulps? Does anyone know what that means? I also try the links listed at the top of this page and nothing has worked.

PowerSpec_MikeW

@Jmdevoe

You can download the DisableULPS.exe(DisableULPS.zip) program above and run it. It'll change the registry value for you.