I purchased a G472 PowerSpec back in may (I did purchase extended warranty). Just recently I started using the wifi. On startup I am receiving the following message "The description for Event ID 6062 from source Netwtw10 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.If the event originated on another computer, the display information had to be saved with the event.The following information was included with the event: \Device\NDMP26 Intel(R) Wi-Fi 6E AX211 160MHz". When I try to play a online game, I have issues connecting and in the Window error log I receive error's,
Intel(R) Wi-Fi 6E AX211 160MHz : Has encountered an internal error and has failed.
Intel(R) Wi-Fi 6E AX211 160MHz : Has determined that the network adapter is not functioning properly. The wifi adapter driver version is 22.160.0.4 . I did try to update the driver, but all it did was change to Netwtw12 in the error message. I hope i can get a fix for this. Thanks!
@nathanlane
Are there any other 6062 events happening near the same time as this? What's the model of the router that you're using?
the router model is AT@T's Arris BGW210. I don't see any other 6062 events other than this one.
Thanks for the information. First, lets get on the same driver. This is the latest driver we've tested and should be coming down via Windows Update in the next few weeks. You can get it from MSI: https://download.msi.com/dvr_exe/mb/intel_wifi_driver_W11.zip
Second, lets rule out some issues with power saving and limit what the card has to figure out when it connects. I'm pretty sure that model is AC only. Lets do the following.
Let me know if that has any effect.
how do I install the driver? I extracted the .zip file but not sure what to do after that?
intel_wifi_driver_W11.zip\Intel WIFI Driver\UWD\Win64\Installer\WirelessSetup.exe
ok, now updated to 22.250.1.2. I made the two changes to the adapter that you recommended. i received the following messsage. The description for Event ID 6062 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
\Device\NDMP1
Intel(R) Wi-Fi 6E AX211 160MHz
The description for Event ID 5007 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
The message resource is present but the message was not found in the message table
Intel(R) Wi-Fi 6E AX211 160MHz : Has encountered an internal error and has failed. Event ID 5005
Intel(R) Wi-Fi 6E AX211 160MHz : Has determined that the network adapter is not functioning properly. Event ID 5002
The description for Event ID 7018 from source Netwtw12 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
I was able to connect to a online game, but still getting those messages
Is it happening multiple times when the PC is running now or just when you start the computer? Please game on it for a while and let me know if you have any disconnect issues.
ok, i tried to get back into the games and it stopped working again. .And then the wifi adapter dropped connection and the only way to reconnect was restart the PC. It was having issues with DNS, I then changed the DNS to googles instead of ATT and it said had poor connection. But the wifi signal is strong .The warning happens on the initial connection on sign in. The errors happen when trying to connect to online games.
Next time this happens, go into Device Manager and check the device under Network Controllers. If there's a bang on it, check the error code in the properties. Are there any issues with the antennas on the rear of the unit? Does the SMA connector look bent or anything odd like that?
ok, happened again. wifi went disconnected. I didn't see any error code in the properties and wifi connected back up. I checked the antennas and they look ok to me.
Should I take this back to Micro Center and have them look into it?
You certainly can bring it in for warranty service. It would be interesting to see if the same issue occurs on a different AP.
i just tested it on a mobile hotspot and received the same messages when it connects.
Are they the AP's connecting via 2.4Ghz or 5Ghz?
Edit: One other thing I'd like to test. If you remove the antennas, are you able to connect to the WIFI? And if so does the problem remain?
Rules out a bad antenna and a compatibility issue with the gateway. I'd try to killing power saving to the WIFI card entirely. From Device Manager select the card. On the Power Management tab, uncheck the first box. If there's no change, go back in, this time to drivers. Update Driver - Browse my Computer for drivers - Let me pick from a list of available drivers on my computer - Select the one with (Microsoft) at the end and hit next. Lets see what the inbox driver does.
sorry I haven't responded back sooner, I did make the change to the power saving as suggested. Right now online games are working without creating errors with the wifi adapter. I still get warning messages when the PC makes its initial connection to the gateway. I am hoping that is the fix. If I see it again I will repost. Thanks for your help.
The initial error when connecting at startup is pretty typical, I wouldn't worry about that. It does sound like a power saving bug we can look into. What WIFI driver version are you on?
I sent you 22.230.x.x. Looks like Intel is pushing 22.250.1.2 as an automatic update for all these cards. I'll look into it.
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