I have several B686's running on my network. I purchased one less than a month ago, but longer than 15 days, and when I went to turn it on today, it was DOA. It was off all weekend, plugged into a battery backup. Nothing happens when you hit the power button now. Power switch has been cycled back and forth, Hybrid mode button always off. Moved to alternate power sources, different cables, etc. Completely dead, no power at all coming out of the power supply.
I've checked all the internal connections from the power supply to the motherboard, and they are good. This particular B686 has a Cooler Master V550 power supply. How do I get this power supply checked out and replaced, since i'm past the 15 days period at Microcenter? I do not want to return the PC, as i've been using it and have purchased software installed on it that i'll lose.
We have a one year warranty. Bring it in and we'll replace the power supply. If it's real close and they want to swap the unit, ask them to swap the drive so that you don't lose any of your data or software.
Thank you for your response. I returned the PC to Microcenter, who promptly did a CMOS reset, and it started working again. I've never seen that on a desktop before, only laptops, but it's a good thing to try. I did not know to remove the CMOS battery for 20 seconds, and try it again. The power supply seemed dead after it sat off over the weekend, but there was nothing physically wrong with the PC after Microcenter reset the CMOS.
Thanks for your reply. I will now always attempt to do a battery-out CMOS reset, before blaming the power supply.
That is strange. Did they try to power it on before the CMOS reset? I'd think it would more be unplugging it long enough to take it into the store may have solved the problem, rather than a CMOS reset.
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