Kernel power error 41 need help

Reesesman420

Hi all im having an issue with kernel power what i have done

disabled fast boot

disable pcie link management

turned max processor power to 99%

reset windows

deleted old drivers and installed new gpu drivers

Going to switch in old gpu and see if that fixes it otherwise any help would be awesome

PowerSpec_MikeW

@Reesesman420

Kernel 41 is an unexpected shutdown. Nothing else before that in the logs? What are you seeing exactly? BSOD? Black screen then a reboot? Is the PC turning itself off?

Reesesman420

Hey Mike thanks for replying just a black screen then restarting I've checked and looked for dump files but the only one I've found in windbg is from months ago and couldn't find any good reasons for the shutdown the only thing I could do besides replace the old gpu back is replace my rm1000x with the old powerspec psu as this is technically an upgraded powerspec pc.

PowerSpec_MikeW

@Reesesman420

When the screen goes black. How long before it restarts?

Reesesman420

Hey Mike thanks for the rely last time between crashes was 3 days and other crashes happen hours at a time Idk if it's just my local power grid as my ups died from a power surge I haven't been able to buy a new one or my psu could be the issue just got a new gpu when I get home ill ddu and get drivers again I'm on an 7800xt and 5700x ryzen on x570 tuf gaming plus wifi

PowerSpec_MikeW

@Reesesman420

Hard to say since the system isn't telling you much. It sounds like the system just loses power momentarily and restarts. If that's the case, the 'crash' should be very abrupt. Black screen, your speakers might 'pop'. Then the fans should rev as you POST again. If there's a delay between the screen going black and the restart, it could be something else.

Reesesman420

Yep exactly speakers fans everything you said was spot on I ddu'ed the system so hopefully that fixed it it's been 3 days now and no crash so I'm hopeful I'll keep you updated if it crashes again 

PowerSpec_MikeW

@Reesesman420

Keep an eye on it. I have seen some bugs in the past with GPU drivers where they'd restart instead of BSOD'ing.

Reesesman420

hey mike happened again during loading apex legends screen was white then when i clicked apex went black then restarted also how do i check my dump files where would i find them because ive searched in file explorer before and seen nothing i might switch gpus and see if it persists

PowerSpec_MikeW

@Reesesman420

I've always liked bluescreenview for an easy way to pull and view BSOD's: https://www.nirsoft.net/utils/bluescreenview-x64.zip

But if there were any they should have shown in event viewer as a bugcheck event.

Reesesman420

Hey Mike there were no bugcheck events which I found strange and no bsod just restarting. I pulled the gou and swapped to my spare 3060ti and it seems to have fixed the problem have you heard of a bad gpu causing this especially a new gpu too?

PowerSpec_MikeW

@Reesesman420

It's possible that it can. I assume you have an NVMe drive. With the GPU and drive being on the PCIe bus it's possible for the GPU to crash, black screen and then whatever happens can't be written to the drive. If the PSU is ruled and the old GPU works fine, sounds like a bad GPU.

Reesesman420

If it is the gpu that's bad that would be a bummer but I'll probably send it out for rma here pretty soon. I'll keep this thread update when I send my gpu in for rma here soon 

Reesesman420

Hey mike Sent it out for rma haven't gotten it back yet but my guess is either bad gpu or psu is bad up until a point. Because with the 3060ti at full bore I've still had no random restarts so yeah my guess would be gpu. Maybe bad gpu bios maybe??? Idk but well see if they say what's wrong with it

PowerSpec_MikeW

@Reesesman420

Doubt it's a VBIOS issue. Probably a hardware failure on the board, since it seems to knock out the PCIe bus when it fails under load.

Reesesman420

Ahhh that makes a lot more sense I guess we'll just have to wait and see what asrock says thanks for your take on this

Reesesman420

They have put in my rma info that they're sending me a new gpu with a much later serial number gonna keep everyone updated I hope this fixes the issue. I hope asrock keeps me as a customer and doesn't fail me.