USB device overcurrent error.

tjat21

Hi,

I’m receiving a USB device overcurrent error upon startup.

There doesn’t appear to be an damage to the USB ports, I’ve made sure all the fan and power button switches are plugged in as indicated in the motherboard’s instructions and I’ve tried swapping RAM slots.

I’ve also tried with cases USB slot plugged in and unplugged. Only thing I’ve tried plugging into the USB ports is a keyboard, same result whether plugged in or not.

Does not let me enter BIOS/UEFI.

Does anyone have any other suggestions I can try before I have to drive 3 hours to micro center?

motherboard: ASUS Prime Z790-P CPU: i7 13700k RAM: DDR5 GPU: 3070 PSU: 850W

PowerSpec_MikeW

@tjat21

Just to confirm, error occurs with no USB devices connected and the front header disconnected? Are you able to enter the BIOS with the keyboard connected? Is this the version of the board with WIFI? If so, Bluetooth operates on the USB bus.

tjat21

@PowerSpec_MikeW

Hi Mike,

Yes this occurs with no USB devices connected and with the front header disconnected. Unfortunately, after spamming DEL and/or F2 I cannot enter the BIOS.

Yes, this is the WiFi model of the MB.

PowerSpec_MikeW

@tjat21

I was hoping you could get in and we might be able to disable Bluetooth. See if that's the cause, but it would still be a hardware issue. The module is installed vertically, it's kind of difficult to get to. I think it's best to exchange it at this point.

tjat21

@PowerSpec_MikeW

I was afraid of that! I'm glad I bought the 20 dollar warranty!