Powerspec G474 Rebooting Issues

Jordan_P

I recently purchased my PC about a month ago at this point and is randomly reboots roughly once every day or so. Randomly, can either be browsing the web or playing a game or its just sitting there not being used. I saw someone asked on the products homepage and someone suggested changing the power strip it was plugged into.

So i did that and it was good for about 3 days I'd say and it just did it again. Chances are a brand new powerstrip is needed? Any recommendations for one if so? Why would one powerstrip be better over the other?

There are no noises occurring before the reboot, neither is a BSOD. Just a click, and it reboots. Event Viewer says the PC is randomly losing power. Doubt its my outlet as my previous PC ran with no issues, also another powerspec PC albeit it was a 750W powersupply instead of the 850 present in the current PC

PowerSpec_MikeW

@Jordan_P

It sounds like exactly what you're saying, the PC momentarily loses power. You'd expect if it were the outlet, it'd only happen at heavy load, but that isn't the case. Is there any large appliance that might be turning on at the time the reboot occurs?

Jordan_P

I have a space heater that I use for the same room but a different outlet. Same space heater I've used with the other PC that had no problems. That's about it other than my 2 monitors. 

But it runs all day and kicks off and on as needed. There are times I am under heavy load on the PC and I hear the heater kick on and it doesn't reboot. 

PowerSpec_MikeW

@Jordan_P

I would treat this as a power issue and work it to the system. Outlet worked fine on another PC and it happens when the system isn't under heavy load. Lets rule that out. Use the power supply cable included with the system if you're not. Next we look at the PSU itself. If you're comfortable, I would check that the 24 and 8 pin CPU connectors are fully seated on the motherboard, and on the PSU itself as the connectors are modular.

PowerSpec_Alex

Hello!

I'm very sorry that the PC is having these rebooting issues and I'll do my best work together with you and get this resolved.

Since changing the power strip didn't fully fix the issue, its not likely to be the core issue. The new PC does draw quite a bit more power than your old one on average and it could be shutting down if it doesn't get enough power (or too much causing a surge) from its outlet that its connected to when it needs it. I recommend connecting to a different outlet in a different room for a few days (still using a power strip) and see if the issue still continues.

I don't think that it's an issue with the power supply because changing power strips did seem to help, which makes it seem that a shortage or surge of power is causing the issue. Service in store could test the system to find the root cause, be it the power supply or a different issue, if you'd like to bring it in.

If the issue is outside the system, a UPS (Uninterruptable Power Supply) with surge protection would be the best solution. Its effectively a surge protector and battery backup in one that you can use for your PC to ensure it continuously gets the power it needs. These won't keep your computer running for more than a few minutes if the power goes out but it does an amazing job at keeping you up and running if the power flickers or the power current coming from your outlets isn't always stable. I personally use these for my own gaming PC because my home used to get power flickers a lot and it works perfect.

This one would be the one that I would use for your system (as you need output wattage high enough to support anything you plug into it) and you'll want to make sure you use the outlets on it that say both Backup and Surge Protection. https://www.microcenter.com/product/497071/apc-back-ups-pro-ups-(bn1500m2)

For just surge protector options, surge protectors come with a joule rating and a higher joule rating indicates stronger protection. Typically a joule rating of 2000 or greater is recommended for use with a power intensive device like a PC. This one would be ideal for just a surge protector. https://www.microcenter.com/product/504760/apc-surgearrest-home-office-surge-protector,-12-outlets,-2160-joules-w-6-ft-cord-black

I hope this helps!

Jordan_P

I will try a new surge protector tomorrow when I'm out. The one I will grab has a 3600 Joules rating. Also with it being brand new, will rule out the current power strips being faulty if it doesnt fix the issue.

I also looked at the motherboard cables and they all look clamped correctly, didnt look at the PSU itself but I will if it happens again after the new surge protector installation.

I would be fine coming down to the store if this continues to happen but it is a hour drive down for me so would rather try possible options at home 1st.

PowerSpec_MikeW

@Jordan_P

Alright. Keep us appraised of the situation and we'll help you get this taken care of.

Jordan_P

I swapped it out for the new surge protector and it just did it again today after a few days again, again under very little load. I checked the connectors and they all seem to be seated fine so that shouldnt be the problem.

PowerSpec_MikeW

@Jordan_P

Not the outlet, not the surge protector, not the power cord. Lets try this. BIOS - OC - Advanced CPU Configuration - Intel C-States = Disabled.

This going to increase the power consumption at idle, but should confirm if the issue is happening on the voltage curve adjustments.

Jordan_P

Pc did a reboot about a hour after turning it off in BIOS

PowerSpec_MikeW

@Jordan_P

Sounds like it's just an intermittent power failure then. PSU is most likely. Bring it into service and we'll take care of it.

Jordan_P

Ok. Do I need to make any kind of appointment for that or can I just show up? 

Also is that under the basic warranty or out of pocket for me? I know the PCs come with some form of warranty but I did not purchase the 2 year warranty I was offered 

PowerSpec_MikeW

@Jordan_P

You do not need to show up and it's a manufacturers warranty issue. Won't cost you anything.

somalley45701

I'm having a similar issue with a G474, except mine has only rebooted without warning 4 times in the month I've owned it. The reboots, ironically, have yet to happen while under a heavy gaming load. Instead, they happen during the work day when I'm doing low load tasks like using file explorer or Office 365. The PC is connected to a high capacity, true sine wave UPS on a properly grounded AC circuit.

The reboots are instant - no BSOD, no error messages, no freeze. It's like pressing the reset button on a 90s era PC - screen goes black, fans spin up for a second or so, then the PowerSpec boot logo appears.

Techs at the MC store stress tested it yesterday and closed the work order saying they couldn't replicate the issue. Very frustrating to have this kind of trouble with a brand new, $2K+ machine. I'd return it, but the 30 day window closed a couple of days ago :-/

PowerSpec_MikeW

@somalley45701

Maybe there is something happening on the screen and you just can't see it happen. Try this: Nvidia Control Panel - Manage 3D Settings - Global Settings - Power Management Mode = Prefer Maximum Performance.