Just purchased a G474

Just bought a G474, when I am playing games my application can freeze making a restart necessary or the application closes and I have to relaunch. All bios and firmware updated.

Below are errors in event viewer.

Any tips? Or should i just bring it back?


Answers

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    2500 Comments Fifth Anniversary 100 Answers 250 Likes

    @TheCheeDanny

    What are those WHEA-Logger events telling you?

  • A corrected hardware error has occurred.


    Reported by component: Processor Core

    Error Source: Corrected Machine Check

    Error Type: Internal parity error

    Processor APIC ID: 56


    The details view of this entry contains further information.

    System - Provider [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

    EventID 19 Version 0 Level 3 Task 0 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2023-12-23T19:58:23.3738507Z

    EventRecordID 3529 - Correlation [ ActivityID] {9f25c430-78c4-4522-b487-41abcdf76560}

    - Execution [ ProcessID] 5032 [ ThreadID] 13188

    Channel System Computer ENZO - Security [ UserID] S-1-5-19

    - EventData ErrorSource 1 ApicId 56 MCABank 0 MciStat 0x8000004000040005 MciAddr 0x0 MciMisc 0x0 ErrorType 12 TransactionType 256 Participation 256 RequestType 256 MemorIO 256 MemHierarchyLvl 256 Timeout 256 OperationType 256 Channel 256 Length 1003 RawData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

  •   System - Provider [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

    EventID 2 Version 0 Level 3 Task 0 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2023-12-23T20:01:47.0598108Z

    EventRecordID 3531 - Correlation [ ActivityID] {a3301edf-ee5e-4434-8483-46981bf0240c}

    - Execution [ ProcessID] 5032 [ ThreadID] 10920

    Channel System Computer ENZO - Security [ UserID] S-1-5-19

  • TheCheeDanny
    edited December 2023

    So two Internal parity errors and one Translation Lookaside Buffer Error

    @PowerSpec_MikeW

  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    2500 Comments Fifth Anniversary 100 Answers 250 Likes

    @TheCheeDanny

    I'd pull up MSI Center and check your thermals, make sure temps are normal. We can run the Windows memory diagnostics. WHEA-Logger on the CPU cores could be referring to L2/L3 cache. It's a brand new system we'll certainly exchange it for you if that's convenient.

  • TheCheeDanny
    edited December 2023
    Thanks for the info, I went in store and was given an exchange. Have a Merry Christmas and thank you for your time! @PowerSpec_MikeW
  • PowerSpec_MikeW
    PowerSpec_MikeW PowerSpec Engineer
    2500 Comments Fifth Anniversary 100 Answers 250 Likes

    @TheCheeDanny

    Sorry for the trouble. Let us know if you have questions on the new one. We'll follow up with the store this week about your previous unit.

  • Thanks for the information!

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