Just purchased a G474

TheCheeDanny

Just bought a G474, when I am playing games my application can freeze making a restart necessary or the application closes and I have to relaunch. All bios and firmware updated.

Below are errors in event viewer.

Any tips? Or should i just bring it back?

PowerSpec_MikeW

@TheCheeDanny

What are those WHEA-Logger events telling you?

TheCheeDanny

A corrected hardware error has occurred.

Reported by component: Processor Core

Error Source: Corrected Machine Check

Error Type: Internal parity error

Processor APIC ID: 56

The details view of this entry contains further information.

System - Provider [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 19 Version 0 Level 3 Task 0 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2023-12-23T19:58:23.3738507Z

EventRecordID 3529 - Correlation [ ActivityID] {9f25c430-78c4-4522-b487-41abcdf76560}

- Execution [ ProcessID] 5032 [ ThreadID] 13188

Channel System Computer ENZO - Security [ UserID] S-1-5-19

- EventData ErrorSource 1 ApicId 56 MCABank 0 MciStat 0x8000004000040005 MciAddr 0x0 MciMisc 0x0 ErrorType 12 TransactionType 256 Participation 256 RequestType 256 MemorIO 256 MemHierarchyLvl 256 Timeout 256 OperationType 256 Channel 256 Length 1003 RawData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

TheCheeDanny

  System - Provider [ Name] Microsoft-Windows-WHEA-Logger [ Guid] {c26c4f3c-3f66-4e99-8f8a-39405cfed220}

EventID 2 Version 0 Level 3 Task 0 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2023-12-23T20:01:47.0598108Z

EventRecordID 3531 - Correlation [ ActivityID] {a3301edf-ee5e-4434-8483-46981bf0240c}

- Execution [ ProcessID] 5032 [ ThreadID] 10920

Channel System Computer ENZO - Security [ UserID] S-1-5-19

TheCheeDanny

So two Internal parity errors and one Translation Lookaside Buffer Error

@PowerSpec_MikeW

PowerSpec_MikeW

@TheCheeDanny

I'd pull up MSI Center and check your thermals, make sure temps are normal. We can run the Windows memory diagnostics. WHEA-Logger on the CPU cores could be referring to L2/L3 cache. It's a brand new system we'll certainly exchange it for you if that's convenient.

TheCheeDanny

Thanks for the info, I went in store and was given an exchange. Have a Merry Christmas and thank you for your time! @PowerSpec_MikeW

PowerSpec_MikeW

@TheCheeDanny

Sorry for the trouble. Let us know if you have questions on the new one. We'll follow up with the store this week about your previous unit.

naveedhaq

Thanks for the information!